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Three Common ERP Myths De-Bunked – Myth #2: ERP is one-size-fits-all

Posted on 16 July 2014 by Erin Schlee

one-size-fits-allIn my first blog on de-bunking common ERP myths, I discussed the myth that “ERP is too hard to learn”. In this next blog I discuss how (despite marketing attempts to the contrary) when it comes to Enterprise Resource Planning, one size DOES NOT fit all.

Myth #2 - ERP is one-size-fits-all

The other night, I had a hard time falling asleep and found myself flipping through infomercials at 2:30AM. I was blown away by how many advertisements aired for “one-size-fits-all” products that clearly don’t work for everyone - pants, shirts, shoes, slippers, cosmetics, etc. Every human has a unique size, shape, skin pigmentation, etc. - how could these products possibly work on every single body type? Obviously, these products were falsely advertised.

The same goes for ERP systems. What may work for a large, multi-billion dollar business might not be an ideal fit for a smaller organization. It’s important to have a vendor who knows your business’ unique needs, and provides a tailored solution to fit those needs. For instance, our Quantum Architecture Implementation Framework enables the system to understand our customers’ business environments by concentrating on four different dimensions of an organization:

  • business sector and maturity
  • process
  • information
  • technology

By evaluating these areas, we set a framework that best matches the business needs, and architects a solution that encompasses both current and future needs.

SYSPRO Customer Prudential Lighting is a prime example of an organization that learned first-hand that “one size fits all” is indeed a myth after they switched from a Tier 1 system to SYSPRO a few years ago. “The first system that Prudential chose was not an ideal fit. It was obvious that Prudential was a small fish in a very large Tier 1 vendor’s pond.

"In order to make the system work, we ended up putting a lot of money into consulting and customization fees. What resulted was something of a Humpty Dumpty system that, if we were lucky, managed an entire week without collapsing and requiring assistance from more consultants to put back together. When we switched to SYSPRO, we were treated with respect as the team took the time to not only understand how we did our business, but also why we did it in the manner that we do. They listened to every issue we had with our current system, they proposed how things could work in SYSPRO, and they outlined a path to success," remembers Jamie Ditterline of Prudential Lighting.

No matter what the subject may be, hype and myth are inevitable in life; it’s important to do your research and collect accurate information. The myth in ERP that one-size-fits-all is something the SYSPRO implementation team has heard many times. If there are any other stories you’ve heard and want to “de-bunk,” be sure to contact us. We’ll help set the record straight and put you on the path to ERP success.  

 

Topics: Business software, ERP, Customer service, Business Processes, customer support


Erin Schlee

Erin Schlee is a Marketing Specialist at SYSPRO, USA. She joined SYSPRO in early 2011. Her responsibilities include social media management, and developing product-based messaging and collateral to highlight the value proposition of the SYSPRO product.Erin attended the University of Southern California (USC) where she graduated with a BA degree in Communication, from the renowned Annenberg School of Communication.

Prior to joining SYSPRO, Erin was based at Tesla Motors, in the capacity of Regional Marketing Coordinator. Here she gained valuable experience in high-tech marketing, which prepared her for the ERP Industry.

Outside of the SYSPRO community, Erin is a member of several organizations, including TechAmerica Orange County, the Technology Council of Southern California, and the British-American Business Council.

In her free time, Erin is a volunteer for the Adopt-A-Family, and Raise Foundations. She also enjoys reading, writing, traveling.

 

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