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Mining the Possibilities of a Green Cloud

Posted on 27 June 2012 by Pierre Van Dalen

I recently finished watching the new television series, Grimm. The lead character in the adventure discovers that he is a descendent of the Brothers Grimm. This led me to reread the Brothers Grimm fairytales and inevitably, I came across Mother Holly again. To cut a long fairy tale short, a widow’s stepdaughter ends up working for the devilish Mother Holly. However the quality of her work is so great that Mother Holly ends up sending her back to the ‘real’ world covered in gold. When the widow discovers this treasure, she sends her biological daughter to Mother Holly hoping for more gold. Unfortunately she is not as diligent as her stepsister and ends up being sent back home covered in coal.

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Topics: Africa, strategy, ERP, Cloud computing, Sustainability

Lessons from an ERP Project Success in Africa

Posted on 20 June 2012 by Meryl Malcomess

Technology by its very nature is revolutionary. It grows, morphs and progresses our society whether we intend it to or not.

The recent SYSPRO ERP implementation at Mopani Copper Mine in Kitwe, Zambia has been a sterling example of this revolution – from the scale of the implementation and required user training, to the uniqueness of the environment and the additional Enterprise Resource Planning (ERP) requirements and resulting controls.

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Topics: implementation, projects, Software implementation, Africa, Business software, enterprise resource planning, ERP, software

Conquering the Clutter

Posted on 13 June 2012 by Erin Schlee

In my position at SYSPRO USA, I am given the opportunity to meet with Enterprise Resource Planning prospects, channel partners and customers. I have found that some have perfect experiences choosing and implementing an ERP system, while others find themselves overwhelmed and frustrated with the process. Reflecting on each company’s unique experiences reminded me of my own similar experience of furniture shopping.

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Topics: Business Strategy, implementation, business process, Business software, selection, ERP

 

How to get the most out of your support desk

Posted on 5 June 2012 by Andy Latham

The other week my family banished me to the attic with instructions to get rid of all the stuff I had put up there "that might be useful one day." I soon found myself sitting amidst piles of cardboard boxes reminiscing about school days and my early career in the computer industry. I even found my old beer mat collection from the '70s!

As memories came flooding back about my first job on a support desk it struck me just how much more sophisticated systems have become. I also found myself pondering how difficult it must be working on a support desk nowadays and also just how important a good support desk is to someone trying to implement and run a system.

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Topics: continuous improvement, Software implementation, Application support, User support, ERP Implementation, Support Desk

 

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