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What to look for in a software support system

Posted on 20 August 2013 by chris.grunwell@k3btg.com

business software support systemAs I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis. It's all too easy to get 'bogged down' with day-to-day office life, without giving thought to how entire teams, departments and systems interlink to perform valuable functions. In terms of the Helpdesk team, we rely heavily on a number of systems that enable us to provide what is widely regarded as a highly competent and helpful application support function. So exactly what determines good customer service?

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Topics: Software support, Business software, Application support, User support, SYSPRO support, Customer service

What is ERP and How Will it Help Your Business?

Posted on 14 August 2013 by Erin Schlee

syspro-erpLet’s face it, no matter what size manufacturer or distributor you are, every business needs a method of organization in order for it to be profitable and effective. But, even knowing this, many small- and medium-size businesses aren’t quite sure what they need or even where to start looking. At a recent event, I was surprised at how many mid-market manufacturers and distributors didn’t know ERP even existed, or that there was a more efficient method available to them beyond Excel Spreadsheets.

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Topics: Business Strategy, small-medium business, management, Business improvement, Business software, strategy, ERP, Technology, software

 

How mobility is closing the gap between business and personal technology tools

Posted on 7 August 2013 by Meryl Malcomess

mobility-closing-gap-between-business-personal-tech-toolsMobile devices are transforming the way we live and work, blurring the lines between business and pleasure like never before. Mobile applications permeate every aspect of our lives, from e-commerce and electronic payments, to communications and information services - across multiple platforms.

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Topics: mobility, SYSPRO Espresso, consumerization, Business improvement, process improvement, Technology

 

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