Insights on Business Management Software and ERP
SYSPRO Smarter ERP Blog

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What to look for in a software support system

Posted on 20 August 2013 by Chris Grunwell

business software support systemAs I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis. It's all too easy to get 'bogged down' with day-to-day office life, without giving thought to how entire teams, departments and systems interlink to perform valuable functions. In terms of the Helpdesk team, we rely heavily on a number of systems that enable us to provide what is widely regarded as a highly competent and helpful application support function. So exactly what determines good customer service?

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Topics: Business software, SYSPRO support, SYSPRO User Tips

What is ERP and How Will it Help Your Business?

Posted on 14 August 2013 by Erin Schlee

syspro-erpLet’s face it, no matter what size manufacturer or distributor you are, every business needs a method of organization in order for it to be profitable and effective. But, even knowing this, many small- and medium-size businesses aren’t quite sure what they need or even where to start looking. At a recent event, I was surprised at how many mid-market manufacturers and distributors didn’t know ERP even existed, or that there was a more efficient method available to them beyond Excel Spreadsheets.

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Topics: Business software, ERP systems, Technology (or Enterprise Technology)

 

How mobility is closing the gap between business and personal technology tools

Posted on 7 August 2013 by Meryl Malcomess

mobility-closing-gap-between-business-personal-tech-toolsMobile devices are transforming the way we live and work, blurring the lines between business and pleasure like never before. Mobile applications permeate every aspect of our lives, from e-commerce and electronic payments, to communications and information services - across multiple platforms.

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Topics: SYSPRO Espresso, process improvement, Mobile ERP, Technology (or Enterprise Technology)

 

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