Like most products and services influenced by technology, ERP has evolved rapidly over the years.
It’s no longer just about sales orders, manufacturing resource planning (MRP) or works order processing. It has become more about developing a complete understanding of the customer’s needs and providing a system that is more responsive, more flexible and better able to offer a comprehensive and effective user experience.
You know how you have lived all your life never having heard a word or phrase and then one day it pops up, and then it’s everywhere you look? I am never sure if it’s down to not noticing because you’re not aware of its existence or if it just becomes a more popular term.
We recently attended the IT News Africa Innovation Dinner in Sandton, sponsored by Business Connexion and Telkom, which underlined the urgent need for businesses to adopt the Internet of Things.
As discussed in part 1 of this series, application erosion eats away at the value of your company’s ERP investment – right from go-live. Over time, it can also eat away at your employee’s perception of the technology. The idea may spread that the system isn’t working properly, that it doesn’t fit well with the company anymore, or that it simply doesn’t have all the necessary functions. There might even be talk of a new solution – one that will really get the job done.