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chris.grunwell@k3btg.com


The Transitional Period

Posted on 9 January 2014 by chris.grunwell@k3btg.com

The Transitional PeriodBorn within 2 miles of the K3 Syspro offices in Salford, Manchester, I am also proud to be a staunch Manchester United (soccer) fan (who also play 3.5miles from our offices). In the last 60 years, Man U has been extremely lucky not only to have had just a handful of managers in this time, but to have had a notable two clocking up 52 years’ service between them; with almost identical reigns of around 26 years apiece. This is unprecedented in the world of English football as it is in any other sport you can think of in the world. However, in 2012 our most recent managerial stalwart hung up his boots, so to speak, and we now have a new man in charge.

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Topics: Change management, Business software, Project management, software, Software updates

What to look for in a software support system

Posted on 20 August 2013 by chris.grunwell@k3btg.com

business software support systemAs I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis. It's all too easy to get 'bogged down' with day-to-day office life, without giving thought to how entire teams, departments and systems interlink to perform valuable functions. In terms of the Helpdesk team, we rely heavily on a number of systems that enable us to provide what is widely regarded as a highly competent and helpful application support function. So exactly what determines good customer service?

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Topics: Software support, Business software, Application support, User support, SYSPRO support, Customer service

 

The Art of Learning New Systems

Posted on 13 February 2013 by chris.grunwell@k3btg.com

The Art of Learning New SystemsIn my current and relatively new position, I've had to get to grips with a number of new systems – not only the 'ins and outs' of SYSPRO and K3 SYSPRO products, such as DataSwitch, but also with the internal systems required to manage my day-to-day workload. In this blog I'll share with you some of the tools, sources, and insights I have gained during my first six months within the SYSPRO community.

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Topics: SYSPRO, knowledge management, Business software, ERP, user experience

 

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