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Ian Mann (Guest Blogger)

I am the founder and managing director of Gateways Business Consultants, a boutique consultancy specializing in leadership and strategy. The firm consults to large and medium-sized businesses in 14 countries.

I am the author of the bestselling book "Managing with Intent," which focuses on strategic implementation, and of the recently released "Strategy that Works." This book reflects my approach to strategy in providing value across industries ranging from shipbuilding, to pharmaceuticals, and to parastatals.

My skill lies in my ability to rapidly grasp the key issues in complex organizations and to communicate these in an easily understood manner. To keep myself current, I read a business book each week and write a review column on it for a premier national online business paper. I have been doing this for 18 years.

I enjoy contemporary poetry almost as much as the time I spend with my family.

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Conscious Capitalism - Customer Service (3 of 4)

Posted on 17 September 2014 by Ian Mann (Guest Blogger)

customer_service_excellenceIn previous blogs, I have discussed issues relating the concept of Conscious Capitalism. From the perspective of Conscious Capitalism, business is not a zero-sum game with a winner and loser. It is a win-win game. Conscious Capitalism’s intellectual challenge is to create as much value as possible for all of its stakeholders. Less evolved forms of capitalism often treat stakeholders, other than investors, as little more than a means to achieving profit maximization.

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Topics: Customer service, Conscious capitalism, Customer intimacy

Conscious Capitalism – Business Leadership (2 of 4)

Posted on 26 August 2014 by Ian Mann (Guest Blogger)

african-leadershipLiving in Africa, one is constantly aware of the vast poverty that plagues the continent. The poverty is in stark contrast to the continent’s natural wealth that led to Britain, Belgium, France, Germany, Italy, Portugal, and Spain, to colonize parts of Africa. How is it that a continent so rich can be so poor?

The answer is the poverty of African leadership. The impact of leadership, good or bad, is profound, both for nations and businesses.

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Topics: Conscious capitalism, leadership trends, business leadership

 

Conscious Capitalism

Posted on 17 June 2014 by Ian Mann (Guest Blogger)

conscious_capitalismPopular talk about business is so negative. Business is a “rat-race,” where there is only one winner and he is a rat. Business is “dog eat dog,” where people will do anything to be successful, even if they do harm to others.

If this were necessarily true, successful business people should be ashamed for being successful. It is not true.

The term “Conscious Capitalism” refers to an alternative way of thinking about business that incorporates two elements, unsurprisingly, capitalism, and consciousness. (It differs only slightly to the UK term “conscious business.”)

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Topics: Business Strategy, Conscious capitalism, Stakeholders

 

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