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Louise Thompson

Louise Thompson, Corporate Services Director of SYSPRO, joined the company in 1985, and has been closely involved in SYSPRO’s product development and international expansion.

Louise obtained a Certification in Production and Inventory Management (CPIM) to compliment her extensive knowledge of the enterprise resource planning (ERP) industry, from Support Services to Implementations, Quality Control, Technical Communications, and Product Marketing.

As Director of Corporate Services, Louise is responsible for the provision of product and technical support, including training and certification; and corporate, product and relationship marketing.

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Architecting your business – Part 2 of 2

Posted on 23 June 2015 by Louise Thompson

louise_architecting_your_business_part_2In my previous blog on Architecting your business I discussed the broader benefits that can be gained from applying an architectural approach to your business, the information, the processes and technology.

But the benefits will not be realized if your architecture does not take into account the people in your business, as well as the workflows.

Architecting for people.

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Topics: Owning (or Running) ERP, Maintaining/upgrading ERP

Architecting your business for success – Part 1 of 2

Posted on 21 May 2015 by Louise Thompson

louise_architecting_your_businessThere’s a cliché that people can become victims of their own success. Like most clichés, it might be annoying but it’s also true. But what does it mean in the business world, and more importantly, how do we avoid it?

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Topics: Technology (or Enterprise Technology)

 

Optimizing your Organization with Mission-Critical ERP

Posted on 30 April 2015 by Louise Thompson

louise_optimizing_your_organizationSuccessful manufacturing today hinges on reacting quickly to changes in market trends by accessing information for business-critical decisions. Because of this, never before has ERP been more mission critical for manufacturers.

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Topics: Owning (or Running) ERP

4 Steps to using Business Strategy to drive your Software Selection Process

Posted on 17 March 2015 by Louise Thompson

louise_4StepstousingBusinessStrategytodriveyourSoftwareSelectionProcessWhen embarking on the journey of selecting and buying any software for your organization, whether it is ERP, CRM, HR, BI or any other software, you need to question  the business strategy behind this purchase?

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Topics: Selecting ERP, Planning for ERP (or Purchasing ERP)

Working while sleeping

Posted on 10 March 2015 by Louise Thompson

louise_working_while_sleeping

As someone with a daughter who rides horses I have often been asked – “how can you own something that eats while you sleep?” This led me to thinking about ERP and how your ERP software can “think” while you sleep or at the very least provide an additional “eye” on running your business.

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Topics: ERP and Financial Management

Measuring Process Performance

Posted on 25 November 2014 by Louise Thompson

louise_measuring_process_performanceAs we head towards a new year, I have been having a number of conversations with work colleagues and ERP consultants on the subject of KPIs (Key Performance Indicators) and their effectiveness. Out of these discussions it can be concluded that there are good and there are poor KPIs.  

Wearing my ERP hat a good example of this is looking at the role of a Purchase Order clerk. A logical metric to ensure they are performing and doing a full days’ work could be to measure the number of purchase orders and purchase order lines they capture in a day. In most environments this would be a poor KPI, as that could lead to more stock being ordered than you need at any one time, resulting in tied-up capital. A good KPI for a purchasing clerk could be the price they are paying for goods, as it will indicate if they have negotiated a good deal on behalf of the company. 

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Topics: performance measures

ROI of ERP – Part 4 of a 4 Part Series

Posted on 6 May 2014 by Louise Thompson

Managing the Change

Managing the Change

Generally the only person who enjoys a change is a wet baby. Most others want things to remain the same, but get better.

Ask the CIO what was the hardest part of implementing the ERP solution, and the response will in all likelihood be “Getting users to commit.”

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Topics: return on investment, Business Strategy, Software implementation, Change management, Business software, Project planning, ERP, Project management

ROI of ERP - Part 3 of a 4 Part Series

Posted on 29 April 2014 by Louise Thompson

Selecting the right system and vendor

Selecting the Right System and Vendor

Jim Collins, author of four international bestselling business books notes: “We tend to think that decisions are very much about ‘what.’ But when I look at my research notes or at interview transcripts from the executives we’ve interviewed, one theme that comes through is that their greatest decisions were not ‘what’ but ‘who’. They were people decisions.”

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Topics: return on investment, Business Strategy, projects, Business software, selection, ERP, Evaluation, Business change

ROI of ERP – Part 2 of a 4 Part Series

Posted on 23 April 2014 by Louise Thompson

Selecting a ERP System

Before Selecting a System

In the early 1980s “experts” on Japanese management were isolating distinctive practices that seemed to account for Japan’s remarkable economic success. The ‘Ringiseido’ decision-making practice was one of these. It offers an opportunity for equals to participate in the decisions that the executives will have to take. The purpose was to adhere to the Japanese cultural desire of harmony among people.

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Topics: return on investment, Business Strategy, projects, process improvement, Business software, selection, ERP, Business change

ROI of ERP - Part 1 of a 4 Part Series

Posted on 17 April 2014 by Louise Thompson

Form must follow function

Taking Ownership of Your ROI

In a previous blog I referred to the unpredictability of measuring the ROI of your ERP investment. One key issue relating to this is the understanding of the core functions of your business now and in the future - before you consider an ERP system, take ownership of your Return on Investment (ROI).

There is a lot of debate about who coined the phrase, “form must follow function” (or words to that effect). It is commonly attributed to the American architect, Louis Sullivan, for whom it was the rule that “shall permit of no exception”. Sullivan was talking about aesthetics, but he might as well have been talking about ERP projects. When considering whether to install an ERP system the same rule applies, and similarly “permits no exception.”

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Topics: return on investment, Business Strategy, projects, Business software, strategy, ERP, Business change

 

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