Insights on Business Management Software and ERP
SYSPRO Smarter ERP Blog

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Louise Thompson

Louise Thompson, Chief Executive: Product Services, joined the company in 1985, and has been closely involved in SYSPRO’s product development and international expansion.

Louise obtained a Certification in Production and Inventory Management (CPIM) to compliment her extensive knowledge of the enterprise resource planning (ERP) industry, from Support Services to Implementations, Quality Control, Technical Communications, and Product Marketing.

As Director of Corporate Services, Louise is responsible for the provision of product and technical support, including training and certification; and corporate, product and relationship marketing.

Find me on:

Gartner’s Findings Pave the Way for Customer Focused ERP

Posted on 22 October 2015 by Louise Thompson

I recently attended the Gartner Symposium IT Expo 2015 in Cape Town and enjoyed absorbing all the latest IT and market trends and exploring the increasing blurring of the physical and digital worlds in customer relations.

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Topics: Technology (or Enterprise Technology), ERP and Analytics

ERP Support that Counts – Part 2

Posted on 25 August 2015 by Louise Thompson

louise_support_that_counts_2In my last blog I mentioned my home make-over and my feelings about it that range from jubilant to wretched, depending on which day you catch me. This process has once again reinforced my belief that solid relationships are paramount to the success of any endeavor.  I learnt that one of the most important considerations when choosing a contractor is their clear understanding of your vision and your required outcome. The ‘personal touch’ should never be underestimated. 

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Topics: Software development, SYSPRO User Tips


Support that Counts

Posted on 6 August 2015 by Louise Thompson

louise_support_that_counts_1Renovations can be exhausting and frustrating but oddly exhilarating at the same time. During my recent home makeover, as I bounced between building suppliers, sanitary ware outlets and roof truss manufacturers, I got to thinking about service levels that stand out. It struck me that the difficult decisions, inconveniences and stresses of any project can be minimized by excellent service.

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Topics: Software development, SYSPRO User Tips

Architecting your business – Part 2 of 2

Posted on 23 June 2015 by Louise Thompson

louise_architecting_your_business_part_2In my previous blog on Architecting your business I discussed the broader benefits that can be gained from applying an architectural approach to your business, the information, the processes and technology.

But the benefits will not be realized if your architecture does not take into account the people in your business, as well as the workflows.

Architecting for people.

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Topics: Software development, Maintaining/upgrading ERP

Architecting your business for success – Part 1 of 2

Posted on 21 May 2015 by Louise Thompson

louise_architecting_your_businessThere’s a cliché that people can become victims of their own success. Like most clichés, it might be annoying but it’s also true. But what does it mean in the business world, and more importantly, how do we avoid it?

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Topics: Technology (or Enterprise Technology)

Optimizing your Organization with Mission-Critical ERP

Posted on 30 April 2015 by Louise Thompson

louise_optimizing_your_organizationSuccessful manufacturing today hinges on reacting quickly to changes in market trends by accessing information for business-critical decisions. Because of this, never before has ERP been more mission critical for manufacturers.

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Topics: Software development

4 Steps to using Business Strategy to drive your Software Selection Process

Posted on 17 March 2015 by Louise Thompson

louise_4StepstousingBusinessStrategytodriveyourSoftwareSelectionProcessWhen embarking on the journey of selecting and buying any software for your organization, whether it is ERP, CRM, HR, BI or any other software, you need to question  the business strategy behind this purchase?

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Topics: Selecting ERP, Planning for ERP (or Purchasing ERP)

Working while sleeping

Posted on 10 March 2015 by Louise Thompson


As someone with a daughter who rides horses I have often been asked – “how can you own something that eats while you sleep?” This led me to thinking about ERP and how your ERP software can “think” while you sleep or at the very least provide an additional “eye” on running your business.

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Topics: ERP and Financial Management

Measuring Process Performance

Posted on 25 November 2014 by Louise Thompson

louise_measuring_process_performanceAs we head towards a new year, I have been having a number of conversations with work colleagues and ERP consultants on the subject of KPIs (Key Performance Indicators) and their effectiveness. Out of these discussions it can be concluded that there are good and there are poor KPIs.  

Wearing my ERP hat a good example of this is looking at the role of a Purchase Order clerk. A logical metric to ensure they are performing and doing a full days’ work could be to measure the number of purchase orders and purchase order lines they capture in a day. In most environments this would be a poor KPI, as that could lead to more stock being ordered than you need at any one time, resulting in tied-up capital. A good KPI for a purchasing clerk could be the price they are paying for goods, as it will indicate if they have negotiated a good deal on behalf of the company. 

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ROI of ERP – Part 4 of a 4 Part Series

Posted on 6 May 2014 by Louise Thompson

Managing the Change

Managing the Change

Generally the only person who enjoys a change is a wet baby. Most others want things to remain the same, but get better.

Ask the CIO what was the hardest part of implementing the ERP solution, and the response will in all likelihood be “Getting users to commit.”

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Topics: return on investment, Business software, Project management, ERP Implementation, ERP systems, Planning for ERP (or Purchasing ERP)


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