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Louise Thompson

Louise Thompson is Corporate Services Director of SYSPRO. She joined the company in 1985, after completing a Computer Science degree at the University of Cape Town.

Louise has been closely involved in SYSPRO’s product development and international expansion.

She obtained a Certification in Production and Inventory Management (CPIM) to compliment her extensive knowledge of the enterprise resource planning (ERP) industry, from Support Services to Implementations, Quality Control, Technical Communications, and Product Marketing. Her experience includes a stint managing SYSPRO Canada during 1996 and 1997.

As Director of Corporate Services, Louise is responsible for the provision of product and technical support, including training and certification; and corporate, product and relationship marketing.

Find me on:

ROI of ERP – Part 4 of a 4 Part Series

Posted on 6 May 2014 by Louise Thompson

Managing the Change

Managing the Change

Generally the only person who enjoys a change is a wet baby. Most others want things to remain the same, but get better.

Ask the CIO what was the hardest part of implementing the ERP solution, and the response will in all likelihood be “Getting users to commit.”

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Topics: return on investment, Business Strategy, Software implementation, Change management, Business software, Project planning, ERP, Project management

ROI of ERP - Part 3 of a 4 Part Series

Posted on 29 April 2014 by Louise Thompson

Selecting the right system and vendor

Selecting the Right System and Vendor

Jim Collins, author of four international bestselling business books notes: “We tend to think that decisions are very much about ‘what.’ But when I look at my research notes or at interview transcripts from the executives we’ve interviewed, one theme that comes through is that their greatest decisions were not ‘what’ but ‘who’. They were people decisions.”

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Topics: return on investment, Business Strategy, projects, Business software, selection, ERP, Evaluation, Business change

ROI of ERP – Part 2 of a 4 Part Series

Posted on 23 April 2014 by Louise Thompson

Selecting a ERP System

Before Selecting a System

In the early 1980s “experts” on Japanese management were isolating distinctive practices that seemed to account for Japan’s remarkable economic success. The ‘Ringiseido’ decision-making practice was one of these. It offers an opportunity for equals to participate in the decisions that the executives will have to take. The purpose was to adhere to the Japanese cultural desire of harmony among people.

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Topics: return on investment, Business Strategy, projects, process improvement, Business software, selection, ERP, Business change

ROI of ERP - Part 1 of a 4 Part Series

Posted on 17 April 2014 by Louise Thompson

Form must follow function

Taking Ownership of Your ROI

In a previous blog I referred to the unpredictability of measuring the ROI of your ERP investment. One key issue relating to this is the understanding of the core functions of your business now and in the future - before you consider an ERP system, take ownership of your Return on Investment (ROI).

There is a lot of debate about who coined the phrase, “form must follow function” (or words to that effect). It is commonly attributed to the American architect, Louis Sullivan, for whom it was the rule that “shall permit of no exception”. Sullivan was talking about aesthetics, but he might as well have been talking about ERP projects. When considering whether to install an ERP system the same rule applies, and similarly “permits no exception.”

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Topics: return on investment, Business Strategy, projects, Business software, strategy, ERP, Business change, Benefits

Measuring the ROI of your ERP

Posted on 3 October 2013 by Louise Thompson

ERP ROI measurementWe are regularly asked to provide a tool to demonstrate ROI (Return on Investment) on the purchase and implementation of an ERP system. Personally I don’t believe in today’s uncertain, unpredictable, fast moving world there is value in such a tool.

Remember a number of years back when you were sold insurance and investment policies – the salesperson would reveal graphs on the 5, 10, 15, 20 year predictions of how your investment would perform. You also had the choice of high, medium and low risk and each of these had different graph predictions. All of which was both mind-boggling and very convincing. I have to ask you – how have those investments actually performed against the Sales graphs? None of them factored in Enron and the economic crash we are recovering from, not to mention over $100 per barrel oil price and other hits that the economy has had to bear.

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Topics: return on investment, projects, Software implementation, Business software, ERP, software

35 ERP years young

Posted on 26 September 2013 by Louise Thompson

SYSPRO 35 years youngAs SYSPRO celebrates 35 years of being in business today I have been reflecting on what this means on a number of levels.

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Topics: SYSPRO, Software development, Business software, ERP, Technology Development, software, SYSPRO 35 years

ERP embracing consumerization of technology

Posted on 5 June 2013 by Louise Thompson

consumerization-of-technologyOne of my favourite films from the past is Minority Report, mainly because of the technology shown in these films, and not least because of the leading actor! It amazes me to think that Minority Report is already 11 years old. It seemed so far into the future at the time and yet today we are already seeing evidence of the technology used in Minority Report. Some of the technology and futuristic user interfaces have become realized and the way they have come into use is a good example of the term 'consumerization of technology'.Wikipedia describes Consumerization as:

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Topics: mobility, consumerization, geolocation, Business software, ERP, BYOD, Technology, collaboration

Managing the Richter Scale of Social Media

Posted on 9 April 2013 by Louise Thompson

Managing Social MediaMy daughter is studying earthquakes in social science at the moment. While I was helping her to study for a test, I was struck by the similarities between the geographic impact of an earthquake and the business impact of information spreading on social media.

Earthquakes are measured on the Richter scale, with an earthquake of 0 to 2 magnitude being imperceptible. From 2 to 4, people start to detect the sensation and objects may rattle. By 5, everyone will feel the quake, and poorly constructed buildings can be damaged.

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Topics: Business Strategy, Social Media

Security beyond the safety of ERP

Posted on 18 January 2013 by Louise Thompson

erp data security

In a recent conversation we were discussing how secure our ERP system was, considering all the wonderful levels we had in place such as Role-based, Operator and Group Security; including restricted access at company, programs, feature and field level, not to mention electronic signatures, encrypted passwords and workflow controls.

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Topics: data security, security, Business software, ERP

The Problem Solving Mindset

Posted on 8 November 2012 by Louise Thompson

The power failures caused by Hurricane Sandy in the USA made me think about all the things that can go wrong for a business, including the less obvious problems, when there is a power failure; and how important it is to be able to think and act quickly. In fact it reminded me specifically of a recent incident in SYSPRO and how some quick thinking solved what may have been a much bigger problem.

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Topics: Business Strategy, problem solving, ERP, business needs