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Odete Passingham

Odete is Marketing Director at SYSPRO Canada, where she joined the company in 1998. In her current role, Odete is responsible for building & strengthening the relationship between SYSPRO, their customers and prospective customers. Her efforts to promote the adoption of SYSPRO encourage growth of supportive relationships and community – something which she holds near and dear to her heart. Odete believes that in these days of ubiquitous communication, SYSPRO users themselves, their stories and successes, are some of the company’s most effective and important marketing assets. (NOT commodities)

Over the years Odete has worked extensively on the “softer” side of the ERP equation. She was employed by a SYSPRO VAR, and by an SAP and Microsoft VAR. Contrasting the two experiences made her appreciate the value that customers receive from a company committed to a single solution – where SYSPRO boasts one of the highest levels of customer retention in the industry. Odete strongly believes that such longevity is a factor in fostering a sense of community – which ultimately fosters retention.

Odete holds a Bachelors degree in History and an APICS Certified Supply Chain Professional certificate. Having immigrated to Canada as a child from Pico, a tiny island in the Portuguese Azores, Odete feels compelled to create connections and seek clarity in communications. Above all, she has a strong conviction that self-sufficiency and community are compatible ideals, each stronger for the presence of the other.

In her free time Odete enjoys her dog Barley and kayaking...but never together.

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Tips for ERP Consultants Going Down-Market: Pricing

Posted on 24 July 2014 by Odete Passingham

consultant-pricingOne of the biggest difficulties that consultants going down-market have is getting the price for their services in the right ballpark for small- and medium-sized businesses.

Speaking from the perspective of an ERP vendor, we often come across prospective clients who have misleading expectations for the price of ERP set by a consultant who didn’t understand the lower end of the market.

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Topics: ERP projects, SMB market, Pricing

Manufacturing Technology Trends: Production Proximity

Posted on 17 July 2014 by Odete Passingham

production_proximityLooking to the future, the variation of customer demand globally will require that manufacturers adopt production proximity - having a few plants around the world that produce standard platforms and components, then doing final assembly in local factories which can better serve local needs. This trend is playing out on two fronts - re-shoring of global plants, and local assembly. Both of these trends help manufacturers meet the demands of consumers who are increasingly expecting customized products delivered in a timely manner.

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Topics: Customization, Flexible manufacturing, Production, product configuration

Manufacturing Technology Trends: Faster Decision-Making

Posted on 10 July 2014 by Odete Passingham

fast-decisionsContinuing with our topic of manufacturing technology trends, fast decision-making will be one characteristic of successful manufacturing operations of the future, and technology is providing faster access to a greater volume of information both from the factory floor and from external sources.

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Topics: Analytics, Internet of Things, Manufacturing ERP, External data

Understanding ERP Requirements for Discrete Manufacturing and Process Manufacturing

Posted on 3 July 2014 by Odete Passingham

understanding_discrete_and_process_manufacturingOne of the ways that manufacturers can be classified is as discrete or process; this describes the type of manufacturing processes involved (there is a third type, mixed mode, which combines both). Your typical small- or medium-sized manufacturer has better things to do than care about whether they are process or discrete. However these distinctions are really quite useful when choosing an ERP system. Knowing the differences will help you understand the types of challenges your ERP system will need to address.

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Topics: Inventory management, business needs, ERP system, ERP for food and beverage industry, Discrete manufacturing, Process manufacturing

Manufacturing Technology Trends: Production Flexibility

Posted on 27 June 2014 by Odete Passingham

1production-flexibilityThe Internet has made competition global. Consumers now have more choice, and they exercise that choice more often, resulting in trends that move faster than ever before. The growth of the Internet, together with the emergence of new technologies, is having a major impact on the way manufacturers operate.

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Topics: Manufacturing, Technology, Factory of the Future, Flexible manufacturing, 3-D printing

Five Requirements for ERP Implementation Success

Posted on 20 June 2014 by Odete Passingham

erp_implementation-1Like any major project, ERP implementations go best when planned in advance.

Larger companies can dedicate multiple senior executives as well as teams of junior stakeholders to an ERP project. Smaller companies, on the other hand, can’t dedicate the same number of people to a project, but they do not require the same detail when planning an ERP project.

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Topics: project scope, Change management, business process modeling, Project management, ERP Implementation, ERP projects, Project control

Tips for Consultants Going Down-Market: Details vs. Focus

Posted on 11 June 2014 by Odete Passingham

details-vs-focusOne thing that we are seeing a lot here in Canada is ERP consultants moving down-market and participating in smaller deals.

We think that it is great that smaller companies are getting expert advice on projects as important as ERP selection, but you can’t just take the process that works for big companies and drop it on small ones without substantial modification.

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Topics: Business software, ERP Implementation, ERP Consulting

The Scope of Change in ERP Projects: People, Technology, Business Processes

Posted on 29 May 2014 by Odete Passingham

Scope of ERP change

ERP projects can potentially touch every part of the business, and even the ones that are limited in scope have a dramatic effect and touch virtually every part of the business in some form.

When you are early in the planning stage, and when speaking with experienced sales representatives who have seen first-hand how dozens and hundreds of ERP implementations have transformed organizations on dramatically positive ways, you will be exposed to a variety of ideas on how to improve your business.

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Topics: Change management, Business software, ERP, ERP Implementation, Business Processes

Business Objects for Non-Programmers

Posted on 22 May 2014 by Odete Passingham

business_objects

If you have come across any SYSPRO resource for technical users, you have probably encountered the phrase ‘business object’, and related phrase, ‘service oriented architecture (SOA)’.

While you don’t need to be an expert on business objects, it is worthwhile to have a basic understanding of what they are and what they do, so that you can understand why they make SYSPRO a flexible product.

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Topics: SYSPRO, Software development, Business objectives, Service oriented architecture, Application integration

 

Own ERP Best Practices, but Don’t be a Slave to Them

Posted on 16 May 2014 by Odete Passingham

integrate_erp

Some ERP companies like to say that the way their ERP does things is a best practice, and that businesses should therefore conform to their system.

The International Standards Organization (ISO) is an example of an authority on standards or best practices. Their members debate on standards for months, and not until two thirds vote in favour is the standard adopted as an ISO standard. The point being that best practice surrounding any process is a matter for thoughtful analysis of the particular practice.

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Topics: SYSPRO, business process, Business software, ERP, custom software, Best Practices

 

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