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Steve Bassaw

Steve is a Professional Services Manager at SYSPRO. Steve has been with SYSPRO for over 12 years, and knows the SYSPRO product in depth.

With a Bachelor of Mechanical Engineering from the University of British Columbia, he worked at a manufacturing company that used SYSPRO. To paraphrase a well-known TV commercial:“he liked the software so much he joined the company.”

Steve’s responsibilities are diverse, including assisting with pre-sales work, product training to resellers and customers, quality assurance of marketing collateral, seminar presentations, and technical support; all while acting as network administrator for the Canada office of SYSPRO.

His natural ability to translate software jargon into layman’s terms has always served him well as a presenter and trainer.

Steve’s favorite part of the software is manufacturing and he enjoys presenting to and working with SYSPRO partners and customers to get the best fit and value from the manufacturing modules. Having been a member of APICS, the premier source of knowledge in operations management, for 12 years, he has developed a sound knowledge of production, inventory, supply chain, materials management, purchasing and logistics.

Steve also works closely with the British Columbia Institute of Technology, one of Canada’s leading technology schools, where he assisted with the development of curricula to train students in operations management on ERP/manufacturing concepts. He serves on the advisory committee of the Institute’s School of Business, where he shares his knowledge on Information Technology and how it supports business requirements.


SYSPRO’s Supply Chain

Posted on 23 July 2013 by Steve Bassaw

syspro_supply_chainA recent conversation with an instructor at a local post-secondary school made me think about the many ways that ERP software can help a business manage the entire breadth of its supply chain. The world has become a smaller place, and supply chains have become longer. Managing your supply chain effectively gives you a competitive advantage (ask Walmart and Apple).

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Topics: Supply chain, Forecasting, Inventory management, Business software, Sales, Returns management

ERP Systems Can Help Small Companies, Too

Posted on 23 January 2013 by Steve Bassaw

ERP Systems Can Help Small Companies, Too

People often assume that ERP systems are only for larger companies. But, consider this - if you run a small or medium sized business, do you lie awake at night worrying about the following things:

  • Is there a way to improve our inefficient processes?
  • Can we grow without growing pains?
  • Will the business remain viable or successful in the long term?
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Topics: Business Strategy, small-medium business, Business software, ERP, business needs

 

Overcoming Learned Human Behavior

Posted on 17 October 2012 by Steve Bassaw

Last week I was at the supermarket in the very long queue at the “12 items or less” checkout station, when I glanced over at the adjacent self-checkout station. The store had installed it a few months ago but I (and most other shoppers) had never tried it – thinking it looked a bit confusing and not worth the hassle of learning how it worked, perhaps due to fear of not picking up quickly enough on how to use it. But the queue was so much shorter there, so I decided to try it. Although there was a learning curve to understand the process, for example to follow the on-screen instructions and to also get the knack of scanning barcodes properly, it wasn’t as bad as I thought. I’ll definitely use the self-checkout again.

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Topics: Change management, Business software, user experience, ERP Implementation

Vendor relationships in ERP – the magic potion

Posted on 12 July 2012 by Steve Bassaw

Recently I had several very ordinary (and seemingly unrelated) personal experiences that, in hindsight, had a common theme related to using an Enterprise Resource Planning (ERP) business software system. Can you spot the theme?

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Topics: implementation, Software implementation, Business software, selection, User support, ERP, Vendor relationship

Executive buy-in is critical - Part Two

Posted on 24 April 2012 by Steve Bassaw

My previous blog was about the importance of leadership and executive buy-in during Enterprise Resource Planning (ERP) implementations. Without top-down leadership, no one else in the organisation will buy-in either, and the company will not get much value from the software.

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Topics: implementation, management, Software implementation, ERP, seeker of value, software

Executive buy-in is critical - Part One

Posted on 31 January 2012 by Steve Bassaw

While on vacation recently, I visited an interesting restaurant with a large group of relatives. At the table a few clearly marked buttons were provided to request waiters to bring more water, clear used utensils, bring the bill, etc. I had never seen this back home in Vancouver. What a great idea to improve efficiency!

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Topics: implementation, management, Software implementation, ERP, software

Make your ERP software work for you: Don’t blame the tools if you haven’t read the manual

Posted on 15 December 2011 by Steve Bassaw

I have a friend who works at a large home improvement retailer. He often tells me stories about customers who buy expensive and sophisticated tools, yet have no DIY experience or knowledge on how best to use them.

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Topics: Business Strategy, implementation, ERP, software, Erp training

Understanding ERP

Posted on 20 October 2011 by Steve Bassaw

Years ago I worked as a junior procurement officer at a medium sized Canadian manufacturing company. Within my first year, our production scheduler resigned and to my surprise, I was promoted to her position. I was terrified because I didn't have a background in operations management and I didn't understand its mysterious jargon. Acronyms like MPS, MRP, BOM, and the like were foreign to me. I also did not have a good grasp of our ERP system (SYSPRO).
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Topics: Business software, training, ERP, software, Best Practice, Industry Education, ERP system

Lumbering Through Waste Reduction

Posted on 16 August 2011 by Steve Bassaw

Lumbering Through Waste Reduction

Recently I was watching one of those “how things are made” TV shows which featured a saw mill. I was amazed at the vast range of waste factors eating away at the profits of the hardworking lumber millers. From the felling of the tree to the final delivery of sawn timber products to their customers, their raw material is whittled down to a fraction of the original volume.

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Topics: Business Strategy, Manufacturing, optimization, ERP, software, Best Practice, Lean Manufacturing

 

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