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Tracey Gates

Tracey Gates (The Fastidious Fixer) is a Support Manager at SYSPRO Asia Pacific. She has been involved with ERP products since 1995 and with SYSPRO since 2005, initially as a Tester at Head Office before moving to Australia and joining the Support team.

Tracey’s excellent working knowledge of the product allows her to consistently and efficiently resolve customer issues. Her love for the product, the people and the environment in which she works keeps her motivated to continue offering SYSPRO customers practical solutions – even when it involves checking if the printer is plugged in when a Purchase Order won’t print!

When Tracey isn’t fixing things at SYSPRO, you’ll find her on the beach or in the park with her husband and two sons.


The Value of ERP Support

Posted on 26 April 2018 by Tracey Gates

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Topics: Applying and Operating ERP

Choosing a Winning ERP Solution

Posted on 21 December 2017 by Tracey Gates

Over the years I’ve helped hundreds of clients, but somehow I’ve managed to make it through the decades without ever comparing the ERP selection process to the yearly duty of choosing a perfect Christmas tree. This year, however, with the joyous season once again upon us, I find myself wondering if the rules for one might loosely apply to the other. It could be the eggnog talking (in fact, it probably is), but in the depths of my imagination I see certain similarities.

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Topics: Selecting ERP, Planning for ERP (or Purchasing ERP)

 

ERP Accidents and How to Prevent Them

Posted on 11 September 2017 by Tracey Gates

tracey_power_of_automation.jpgLet me start by saying that I greatly admire those industrious employees who wholeheartedly embrace SYSPRO in the workplace. There are some, often referred to as ‘champions’, who become self-taught experts in many facets of SYSPRO.

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Topics: ERP Implementation, ERP systems, Supply Chain Management, Owning or (Running) ERP

The Power of Automation in ERP

Posted on 28 February 2017 by Tracey Gates

tracey_power_of_automation.jpgLife has been made simpler with Internet banking and scheduled payments. As soon as the functionality was made available, I put my mortgage payments, car payments, utility payments, and every other regular payment I could think of, on an automated schedule. It just made sense to schedule them and save myself the time of paying them individually every month.

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Topics: Technology (or Enterprise Technology), Owning or (Running) ERP

A SYSPRO Year-End Checklist

Posted on 8 December 2016 by Tracey Gates

tracey_a_SYSPRO_year_end_checklist.jpgChristmas comes but once a year, and the same is true of a year-end. For many of us, both occasions present organizational challenges. On the home front, we agonise over what to buy and spend hours trying to keep the dog from eating the tinsel. At work, we rack up stress points as we close out the year, wondering what reports to generate in SYSPRO, what balance functions to run, which GL Integration programs to check, and whether we should deselect the ‘Close Application’ option when processing year-end only. (Yes! You should!)

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Topics: Maintaining/Upgrading ERP, Owning or (Running) ERP

Protecting Your ERP Data

Posted on 27 October 2016 by Tracey Gates

tracey_protecting_your_erp_data.jpgWhen the subject of corporate data security comes up, the conversation usually turns to outside influencers such as hackers, malware, internal espionage and high-profile breaches. Those are issues that every company should protect against, but they are not the topic of my blog today. What I’d like to address are basic security measures that will protect your data (and your ERP investment) from the mistakes of well-intentioned employees.

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Topics: ERP for Manufacturing, ERP for Distribution, Owning or (Running) ERP

Data Storage: On-Premises or in the Cloud?

Posted on 29 September 2016 by Tracey Gates

deirdre_soft_skills_internships.jpg

With technology constantly evolving, there may be times when you feel that you just can’t keep up. It’s at these times that you have to keep an open mind and be open to new possibilities. The saying you can’t teach an old dog new tricks cannot apply in this day and age.

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Topics: Owning or (Running) ERP

The Importance of ERP Backups

Posted on 30 August 2016 by Tracey Gates

tracey_joy_of_backups.jpgThe word “priceless” comes to mind, every time I think of a backup. It only takes a few minutes and can save you so much time and effort. It’s easy enough to setup a nightly backup of SQL and your server. If you only backup your SQL Database and your Syspro7\Work, Data and Base\settings folders that is enough for us to get you back up and running.

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GLOBAL TALK – Knowledge is Power

Posted on 26 July 2016 by Tracey Gates

tracey_globaltalk_knowledge_is_power.jpgExperts in every field know the value of trade magazines and industry publications. At the personal level, they can serve as the cornerstone of post-graduate professional development, honing expertise and keeping that expertise on the cutting edge. For organizations, they provide a conduit into the collective knowledge of an industry, supplying insight into broader trends, while at the same time offering specific examples of how other companies are improving and re-defining their competitive edge.

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Topics: Education, Training and Certification

Four Common ERP Misconceptions

Posted on 31 May 2016 by Tracey Gates

tracey_common_erp_misconceptions.jpgMisconceptions about ERP are as prevalent as the common cold, and equally as contagious. Like the cold, ERP misconceptions can have a distinctly negative effect around the office.

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Topics: ERP Implementation

 

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