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Tracey Gates

Tracey Gates (The Fastidious Fixer) is a Support Manager at SYSPRO Asia Pacific. She has been involved with ERP products since 1995 and with SYSPRO since 2005, initially as a Tester at Head Office before moving to Australia and joining the Support team.

Tracey’s excellent working knowledge of the product allows her to consistently and efficiently resolve customer issues. Her love for the product, the people and the environment in which she works keeps her motivated to continue offering SYSPRO customers practical solutions – even when it involves checking if the printer is plugged in when a Purchase Order won’t print!

When Tracey isn’t fixing things at SYSPRO, you’ll find her on the beach or in the park with her husband and two sons.


The Value of ERP Support

Posted on 26 April 2018 by Tracey Gates

The value of ERP Support ServicesMy husband recently decided to take a look at a new car after coming to the conclusion that the money he’d put out for repairs was better spent on a new car. The very next day we took a trip to the Toyota dealer and test drove a brand new Corolla Ascent. It was a very nice ride, but it didn’t quite “do it” for my husband. I could tell that he wanted a little…more. A few minutes later we were going ‘round the block in an extremely nice Corolla SX.

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Topics: Applying and Operating ERP

Choosing a Winning ERP Solution

Posted on 21 December 2017 by Tracey Gates

Over the years I’ve helped hundreds of clients, but somehow I’ve managed to make it through the decades without ever comparing the ERP selection process to the yearly duty of choosing a perfect Christmas tree. This year, however, with the joyous season once again upon us, I find myself wondering if the rules for one might loosely apply to the other. It could be the eggnog talking (in fact, it probably is), but in the depths of my imagination I see certain similarities.

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Topics: Selecting ERP, Planning for ERP (or Purchasing ERP)

 

ERP Accidents and How to Prevent Them

Posted on 11 September 2017 by Tracey Gates

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Topics: ERP Implementation, ERP systems, Applying and Operating ERP

The Power of Automation in ERP

Posted on 23 February 2017 by Tracey Gates

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Topics: Technology (or Enterprise Technology), Supply Chain Management

A SYSPRO Year-End Checklist

Posted on 8 December 2016 by Tracey Gates

tracey_a_SYSPRO_year_end_checklist.jpgChristmas comes but once a year, and the same is true of a year-end. For many of us, both occasions present organizational challenges. On the home front, we agonise over what to buy and spend hours trying to keep the dog from eating the tinsel. At work, we rack up stress points as we close out the year, wondering what reports to generate in SYSPRO, what balance functions to run, which GL Integration programs to check, and whether we should deselect the ‘Close Application’ option when processing year-end only. (Yes! You should!)

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Topics: Owning or (Running) ERP, Maintaining/Upgrading ERP

Protecting Your ERP Data

Posted on 27 October 2016 by Tracey Gates

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Topics: ERP for Distribution

Data Storage: On-Premises or in the Cloud?

Posted on 29 September 2016 by Tracey Gates

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Topics: Cloud ERP

The Importance of ERP Backups

Posted on 30 August 2016 by Tracey Gates

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Topics: Applying and Operating ERP

GLOBAL TALK – Knowledge is Power

Posted on 26 July 2016 by Tracey Gates

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Topics: Education, Training and Certification, Education, Training and Certification

Four Common ERP Misconceptions

Posted on 31 May 2016 by Tracey Gates

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Topics: ERP Implementation, Applying and Operating ERP

 

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