Phil Duff, CEO of SYSPRO, with his brother, Chris, founded the company in 1978.
Phil believes in continuity and the long term, rather than quick profits. This philosophy is one of the cornerstones bolstering the robust performance and affordability for which SYSPRO is renowned. Phil has stayed true to his values, which are evident throughout the company. Leading a talented global team, supported by over 1600 channel partners, SYSPRO delivers cost-effective, scalable and customizable enterprise software and services to customers across six continents.
Louise joined SYSPRO in 1985 and has been closely involved in the company’s product development as well as providing services to the six global SYSPRO offices. Her role in SYSPRO forms the link between development and the global marketplace with her goal to empower the SYSPRO offices, resellers and customers through the provision of the right service and support. Louise and her team are responsible for providing product support, training material, SYSPRO certification, and knowledge transfer to customers, either directly or through the SYSPRO offices and resellers.
Given the extensive nature of an ERP system Louise is of the strong belief that the support and services provided by SYSPRO must simplify the customer experience.
Steve Bassaw has been with SYSPRO for over 17 years, starting as a Support Analyst where he learned the SYSPRO product in depth. Before joining SYSPRO, Steve was a SYSPRO software user at a manufacturing company in the role of production planner and materials manager. To paraphrase a well-known TV commercial, Steve says “he liked the software so much he joined the company."
One of Steve’s core talents is the ability to translate software jargon and concepts into layman’s terms. This makes Steve a natural at training SYSPRO partners and customers on fitting SYSPRO manufacturing modules to their business processes.
Steve has been a member of APICS for 15 years - APICS is the global leader and premier source of knowledge in supply chain, operations management, production, inventory, materials management, purchasing, and logistics. He has also achieved the APICS Certified Supply Chain Professional (CSCP) designation.
Steve also works closely with one of Canada’s leading technology schools, BCIT (British Columbia Institute of Technology). Steve helped develop curriculum to train students on ERP/manufacturing concepts for the Operations Management program. Steve is also Chair of the Advisory Committee for BCIT’s Business/IT program, contributing his knowledge on how Information Technology is actually used to support real world business requirements.
Paulo has worked in the ERP space for the last 23 years. Originally as a technical developer and in a business development role since 1997. Over the last 13 years he has accumulated vast international industry knowledge and experience having worked on 4 continents. Currently, Paulo is the Chief Product Officer for SYSPRO.
Core to his functions, is the development and on-going growth of SYSPRO in the ERP marketplace. This is done via the systematic customer-centric focus on delivering and extraction of value ensuring SYSPRO’s customers have an competitive advantage in their respective industries. In his spare time, Paulo whittles the hours away on lazy Sundays with a fishing rod in hand, hoping for the next big catch.
Cathie Hall is the Chief Business Officer for the K3 Group, a Biz-Tech group serving retail, manufacturing and distribution customers. She is responsible for executing the strategy and working closely with a range of partners (including SYSPRO) to ensure that customer’s gain real, tangible benefits from their technology. K3 believes in making technology possible.
Joey Benadretti is the President and Joint Managing Director of SYSPRO USA. He is a champion of US manufacturing and is a strong advocator of the rebuilding of the US manufacturing base.
Benadretti’s footprint in the software community has established him as an influential and innovative leader, where has been a driving force in gaining significant international industry recognition for SYSPRO, including multiple 'Company of the Year' awards as well as a long list of other top industry honors and accolades.
Benadretti is passionate about community initiatives, education and supporting institutions that boost the local workforce.
Gavin Verreyne has been working with SYSPRO software since 1994, primarily in the areas of Application Development, Analysis and Design.
He joined SYSPRO USA in 2000 from South Africa, where he was part of a small team focused on developing specialized solutions in SYSPRO.
Currently, Gavin is the Professional Services Manager at SYSPRO USA. He manages ad-hoc and regionally specific development projects with a majority of his time spent working with customers, dealers and prospects in order to analyze their specific needs and provide relevant solutions.
Gavin has two children and if he wasn't immersed in software he'd be engrossed in creating the perfect culinary experience.
Kevin Dherman is Chief Innovation Officer at SYSPRO, and has been at the company since 1999. Along with his team, he spends most of his time doing research and development – where he is responsible for investigating new technologies, integration strategies and development.
Before joining SYSPRO he worked at a SYSPRO customer, where he developed add-on programs, reports, including the Kan-Ban system. Kevin was involved with the architecture and development of e.net Solutions, SYSPRO Reporting Services, SYSPRO Office Integration and SYSPRO Workflow Services. Kevin has always believed in choosing the right technology at the right time and the success of the modules that he has developed are testament to this.
Kevin often works closely with the Microsoft development team in Redmond, whilst in the RND stages of a new module. He is regularly invited to lecture at Microsoft Tech-Ed and Microsoft Developer Days too.
Darren Edwards is the Product Adoption Manager at K3 SYSPRO, and has been at the company since 2010.
In his current role, Darren is responsible for the ongoing Investigation and Adoption of new Products & Technologies. Internal Product Education, Supplier Relationship Management and Product Performance he is also responsible for the Specialist Services team which was formed in 2012 to drive through continuous improvement and customer and project issue resolution.
Darren has always believed that you get from your ERP system and Software solutions exactly what you put in, and is a big advocate of tenaciously keeping up to date with the latest software and hardware developments.
He is currently working towards his Microsoft Database Developer Certification, and CIMA accreditation.
Darren is an avid Manchester City supporter and religiously follows the Premiership league. He also enjoys getting out and about in the countryside in his spare time.
JP van Loggerenberg is Chief Software Development Officer at SYSPRO and joined the company in 2013. In this role JP’s primary objective for the product is to keep it simple, striving for standardisation, useability, and legal compliance.
JP has extensive experience in Software Development in the Mobile Telecommunications, Healthcare and Supply Chain and Logistics sectors. He has fulfilled roles in executive management, project management, customer relationship management, business process re-engineering, development of information technology infrastructure and financial management across a multitude of projects in South Africa, Africa and the USA.
JP has a passion for numbers and structured data management, and strives to extract the value from the numbers in a format that is decision ready, to provide assistance to management in strategic decision making. JP holds a Bachelor of Commerce (Law) degree, and a Masters Degree in Business Leadership (MBL).
Shaun Butler is the Regional CEO of SYSPRO Asia Pacific, having joined SYSPRO in 2003. Whilst Shaun is based in Singapore he spends a reasonable amount of time travelling throughout the rest of the region
Having spent more than 20 years in and around various ERP companies Shaun has found it refreshing to work in the SYSPRO environment, with long term employees who are committed and passionate about a single product.
Shaun’s role is broad and varied but in short he is responsible for the growth and strategic direction of SYSPRO across Asia and the Pacific. He is extremely proud of the company and the team SYSPRO has built, supported by the many customers who place their trust in SYSPRO’s solution and capability.
Dave Cavan, Manager, Business Development, SYSPRO Canada. Dave’s background is education, accounting and information technology . He joined SYSPRO in 2012 bringing 30 years of experience with large enterprise solutions, including ERP solutions for a broad range of clients, helping to sell and implement some of the largest public sector ERP and human services projects. Dave’s expertise and experience enable him to effectively identify business challenges and organizational impediments to moving major initiatives forward, and working with management teams to resolve issues that are blocking success in projects.
Outside of his work interests Dave has found a way to combine his love of auto racing and his interest in photography to create a reason to visit and photograph as many races and racetracks as possible; and with a growing family of grandchildren he now has the opportunity to introduce them to these travel adventures as well.
Tiffany Gierke is the Head of Education at SYSPRO, and has been at the company since 2005. Together with her team, she produces education material in the form of training guides, feature demonstrations and interactive e-Learning modules.
Being responsible for getting the latest product information out to the territory offices means that she is constantly learning about the latest and greatest SYSPRO has to offer. Tiffany feels that SYSPRO’s customization and personalization capabilities make the product exciting and ahead of the ERP game.
Tiffany is an avid globetrotter and when she’s not running around the office taking notes, she’s running around other countries taking photos.
Doug currently heads up Product Services for SYSPRO Africa.
He has been a Scotsman in Africa for 30 years. He spent 14 of them at SAP through their initial to recent SCM solution growth. His last role there was Head of Africa Pre-Sales. He has worked in SADC, East, West and Francophone Africa.
At heart he’s a manufacturing/logistics business professional - rather than an IT techie. His passion is to help companies discover and implement innovation using people, processes and appropriate business IT.
Doug enjoys writing, traveling, mountain bike riding and drinking Malt Whisky - but not at the same time!
Brian graduated university in 2000 from St. Mary’s University in Halifax, Nova Scotia, Canada where he was very involved in campus activities; vice president of the students’ union, hosted the open mic night in the pub, member of the university’s Academic Senate and other committees. As a result Brian was awarded the Angus Langille award for ‘Senior Student of the Year’.
After graduation Brian started working in sales for an international office products and furnishings company where he enjoyed a lot of success. He left this role in 2005 as a Senior Sales Representative to join what was then PAL (Program Applications Ltd.), the predecessor to SYSPRO Business Solutions.
Today Brian’s role is Regional Sales Manager for SYSPRO Canada’s office in Halifax. The same things that got Brian excited about work when he started working at SYSPRO are keeping him busy and entertained today – helping companies become more efficient with their information systems so they can focus on what makes them money.
Al Brough is an Analyst at SYSPRO Asia. Before entering the world of ERP, Al worked extensively in the sugar and timber manufacturing industry.
With an undergraduate degree in Marketing and Human Resource Management, Al uses his broad knowledge base and pragmatic nature to find the perfect solution for every problem.
His personal life is perfectly balanced by his lovely wife, an energetic Jack Russell, anything to do with trains and a slow-growing bonsai.
Tracey Gates is a Support Manager at SYSPRO Asia Pacific. She has been involved with ERP products since 1995 and with SYSPRO since 2005, initially as a Tester at Head Office before moving to Australia and joining the Support team.
Tracey’s excellent working knowledge of the product allows her to consistently and efficiently resolve customer issues. Her love for the product, the people and the environment in which she works keeps her motivated to continue offering SYSPRO customers practical solutions – even when it involves checking if the printer is plugged in when a Purchase Order won’t print!
When Tracey isn’t fixing things at SYSPRO, you’ll find her on the beach or in the park with her husband and two sons.
Rob Hurry first joined SYSPRO as a student doing vacation work while completing his degree in Electrical Engineering. In 2008, after graduating,he decided to join SYSPRO full-time. He is currently the Development Manager for Product Innovation and recently completed his MBA along with a semester long exchange in Milan, Italy. Rob is passionate about how new technologies can be used to make software more approachable and make people’s lives easier.
When time allows, Rob can be found brewing beer, swimming or playing a game of touch rugby.
Tom Grindley-Ferris is Head of Professional Services - Eastern & Western, SYSPRO - Africa
Since joining SYSPRO Tom has fulfilled quite a few roles in SYSPRO Cape Town, from pre sales, consulting, project management, account management, professional services manager to his current position as Channel Business Developer for the Western and Eastern Cape. Tom is responsible for managing and developing opportunities and sales within the SYSPRO channel.
“Ever since I remember I have wanted to work for the ‘mother ship’ SYSPRO and was delighted to join SYSPRO seven years ago. I have a great passion for SYSPRO and have seen it work wonders in so many diverse and challenging environments. We strive to offer a world class solution to our clients down at the tip of Africa.”
Deirdré Fryer is part of the SYSPRO Product Services team where her primary responsibility is the SYSPRO Academy which upskills and shares company knowledge with the partners as well as customers. Apart from training the product she is also involved in setting the standard of the curriculum and providing insight into new teaching methods.
Empowering people is a passion of Deirdre’s which goes hand in hand with the Academy drive of getting the company embedded in universities. She is not only responsible for arranging university alliances but also managing the partnership, getting involved in research projects and ensuring the right tools, software and information are being used in the university curriculum.
Jeff is Head Consultant at K3 Syspro where he leads a team of experienced ERP implementers. His role entails nurturing and growing the talent and assuring the quality of implementations. His experience covers the length and breadth of the SYSPRO product, having implemented almost all modules on offer, as well as many of the complimentary products out there.
A manufacturing specialist with keen academic and practical interest in production and supply chain theory, planning and scheduling, product costing and inventory optimisation, Jeff favours a simple approach that employs appropriate technology for the situation to provide a sustainable solution for the customer.
Outside of work, Jeff enjoys any hobby or sport that he can buy lots of gadgets to support: cycling, golf and photography being the main culprits.
Chris Grunwell is a Specialist Services Consultant at K3 SYSPRO, and joined the company in 2012. Chris thrives on being a technical ‘doctor’, diagnosing, testing and fixing all things technical.
During his career Chris has been involved in IT Management, IT Support, Software Development, IT Sales and Web Development. Before joining K3 SYSPRO he worked at Steel Software Solutions as their Commercial Manager, where he was responsible for managing both the support and development team, sales and marketing of the flagship ERP product, sales, budgeting, and HR. In his current role at K3 SYSPRO he constantly pushes himself to help customers, test products, write user guides (and whatever else gets thrown at him).
Chris obtained a BSc degree in Information & Communication Management from Northumbria University in 2005, and also holds a Foundation PRINCE2 qualification.
Wouter Combrinck, Solution Architect and Specialist Services for SYSPRO Africa, joined the company in 2010.
Prior to joining SYSPRO, Wouter accumulated 17 years’ experience in production, quality and IT management, across a diversity of sectors such as construction, FMCG (fast moving consumer goods), manufacturing, assembly and packaging. As a certified quality management systems auditor, Wouter has overseen the implementations of ISO 9000:2000, HACCP and Six Sigma accreditation programs, all of which stand him in good stead in his current role.
With his passion for the manufacturing environment and his love for data management, Wouter drives collaborative interaction of software and flow processes to provide workable solutions for the manufacturing business.
Meryl is Managing Director of SYSPRO Africa. She has been with SYSPRO for more than 18 years and is involved in determining the strategic direction of its marketing activities.
By the age of 21 Meryl became both the first female and the youngest Financial Manager at a large financial company. Since her early beginnings, she has accumulated experience in commodities and advertising sectors, including a stint running a trucking and airfreight business.
Meryl consistently achieves success by monitoring market forces, including customer behavior patterns and trends highlighted by industry analysts. She also liaises closely with SYSPRO group marketers world-wide.
Andy Latham is the Group Managing Director for K3’s Manufacturing and Distribution Division.
Andy has spent nearly his whole IT career developing and implementing ERP systems. He is particularly interested in new technologies and specifically the application of technology to business applications. He has spent many years developing integrated manufacturing solutions with SYSPRO at the core and believes passionately that properly integrated and implemented systems should form the back bone of any modern business.
After nearly 30 years working with SYSPRO, Andy knows the SYSPRO product well. Over the years he has worked in many areas from helpdesk, to implementation, from pre-sales to development and brings a wealth of experience to the team.
In his leisure time Andy enjoys DIY, running, and fishing.
Erin Schlee is a Marketing Specialist at SYSPRO, USA. She joined SYSPRO in early 2011. Her responsibilities include social media management, and developing product-based messaging and collateral to highlight the value proposition of the SYSPRO product.
Prior to joining SYSPRO, Erin was based at Tesla Motors, in the capacity of Regional Marketing Coordinator. Here she gained valuable experience in high-tech marketing, which prepared her for the ERP Industry.
Outside of the SYSPRO community, Erin is a member of several organizations, including TechAmerica Orange County, the Technology Council of Southern California, and the British-American Business Council.
Dave Waller joined the ERP industry in 1973. Since then, he has designed, specified, sold and managed simple and complex ERP systems and enhancements in the UK, Europe and the US. Today, he works in Manchester, England for K3 Syspro. His approach when selling or consulting is to carry out an in-depth business requirements analysis to ensure that the selected solution meets the immediate and long term goals of the organization. David is also a NATO registered consultant and is US Military vetted.
Natasha Burt is an Education Executive at SYSPRO and joined the company in June 2012. During her career, Natasha has used her knowledge and experience in improving learning and performance to complete a variety of learning and training projects in the petrochemical, mining and mineral, hospitality, government and public services, and financial services industries.
Having found her true passion in the instructional design and development of e-learning material, she has settled into SYSPRO’s Education department as the e-learning ‘expert.’ Her responsibilities at SYSPRO include creating training guides, updating learning content with enhancements, recording and publishing feature demos, and creating tasks and simulated lessons. She also enjoys coaching and sharing her knowledge with newer members of the learning design and development teams.
Simon left the employ of SYSPRO at the end of March 2015. With over 20 years in enterprise IT, he has worked in programming, database management, project management, consulting, marketing and sales. In his role at SYSPRO, Simon assisted in providing the SYSPRO offices with product and sales support.
Odete is a past employee of SYSPRO Canada.
Over the years Odete worked extensively on the “softer” side of the ERP equation. Prior to joining SYSPRO Canada, Odete was employed by a SYSPRO VAR, and by a SAP and Microsoft VAR. Contrasting the two experiences made her appreciate the value that customers receive from a company committed to a single solution – where SYSPRO boasts one of the highest levels of customer retention in the industry. Odete strongly believes that such longevity is a factor in fostering a sense of community – which ultimately fosters retention.