As the Social Media Specialist for SYSPRO USA, I am always on the lookout for new trends and updates in the social media world, especially how these trends impact the manufacturing and distribution industries. I’m a firm believer that Social Media is one of the greatest tools a company can use for engagement with customers and consumers. I once had a colleague here ask me if I think organizations will ever adopt social media as a way for employees to communicate internally.
In my position at SYSPRO USA, I am given the opportunity to meet with Enterprise Resource Planning prospects, channel partners and customers. I have found that some have perfect experiences choosing and implementing an ERP system, while others find themselves overwhelmed and frustrated with the process. Reflecting on each company’s unique experiences reminded me of my own similar experience of furniture shopping.
SYSPRO was featured on CNBC Africa last week when Chris Bishop interviewed me on the Entrepreneurial Edge Show. Besides the obligatory pre-interview application of make-up, I thought things went pretty well. I feel in a very fortunate position to love what I do and work with a team dedicated to delighting our clients and improving our products and services every day.
Selecting a project team for your Enterprise Resource Planning (ERP) implementation is all too often done on the basis of job role, rather than who is best for the project. What actually makes a good ERP team player? In my opinion there are four requirements: competency, skill, knowledge, and position – in that order.
Whether you call them RFIs, RFPs, RFQs* or some other acronym, and whether you are a vendor or a customer, those three letters conjure up the same impression in many minds – pages and pages of detailed questions about a software product’s functionality, which takes weeks to create, days to respond, and weeks again to review.
Ownership of an Enterprise Resource Planning (ERP) system is much more than the signing of a contract at the time of purchase. In order to deliver value it must be the consequence of a long term strategy of ownership, and that means a long term commitment to data integrity, solution design and education.
Imagine walking into an Architect’s office; he asks you two questions:
- How big is your family?
- What type of family are you?
You answer and he says: “Yes, I specialize in your type of family and fully understand your requirements. In fact, I have the perfect house for you.”