Insights on Business Management Software and ERP

SYSPRO Smarter ERP Blog

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8 Steps to ERP Support Request Success

Posted on 20 October 2015 by Tracey Gates

8 steps to erp support

I’m sometimes envious of Dr. John Dee, the 16th-century mathematician, astronomer, geographer and trusted adviser to Queen Elizabeth I. Despite being a man of science, Dee practiced clairvoyance - ‘clear-seeing’ - through the use of crystal balls. I find this rather inspiring. Because if Dr. Dee can use a crystal ball to help support a queen, why shouldn’t I use one to help support my SYSPRO clients? Ah yes, I work with software, managing a support desk in the twenty first century!

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Topics: SYSPRO User Tips, Owning ERP

How to influence ERP learners - just what the doctor ordered

Posted on 15 October 2015 by Tiffany Gierke

tiffany_erp_learning_just_what_the_dr_orderedIt’s October, my birthday month. For some strange reason, I feel some sort of comradery with people born in October; a feeling that we all have something special about us. So I was pleased to see that Dr. Neil deGrasse Tyson was born on October 5th, close to my birth date. This man definitely has something special about him.

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Topics: Education, training, certification


Can Entry-Level Software Support the Modern Manufacturer?

Posted on 13 October 2015 by Joey Benadretti

I believe that asking the right questions is often a critical factor in the pursuit of a successful outcome. Choosing a car? Ask about performance and comfort. Buying a home? Ask about the neighborhood and the school systems. Ordering a steak? Ask about the cut and the side orders.

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Topics: Selecting ERP, ERP for manufacturing, Owning ERP

Onsite Champions and Super Hero Consultants – Part 2

Posted on 8 October 2015 by Alistair Brough

alistair_super_consultants_part_2In Part 1 of this blog I defined the general differences between the Onsite Champion (OC) and the Super Hero Consultant (SHC) and then arrived at a conclusion: Access to both types of superhero is a good idea for any company with an ERP system. In this part, I’d like to hone in on the details and examine each of our caped ERP defenders for strengths and weaknesses.

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Topics: Owning ERP

ERP Systems – are they a Cost or Benefit?

Posted on 6 October 2015 by David Waller

david_waller_cost_or_benefitI’m in ERP sales, so I’m an easy target for those who think that ERP salespeople make over-exaggerated claims. Some do, but I’m not one of them. You don’t need to exaggerate to justify an ERP system, and if you do the job properly it can often result in a negative cost (i.e. it saves more per year than it costs).

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Topics: Owning ERP

Three crucial considerations when evaluating ERP

Posted on 1 October 2015 by Gavin Verreyne

gavin_evaluating_your_erpOften during demonstrations I am asked about the language SYSPRO ERP is written in. For some reason, expressing the fact that SYSPRO uses best-of-breed technologies in the development of our product and the fact that SYSPRO has never been re-developed, but rather has evolved, never seems to resonate.

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Topics: Selecting ERP, Planning for ERP (or Purchasing ERP)

Why your ERP people are as critical as your ERP product

Posted on 29 September 2015 by Cathie Hall

How can ERP service help manufacturers realize their strategic goals?

 Vendors continually invest in their products to ensure world class functionality by talking to those companies that excel in their respective industries.  Typically, the focus is on creating a sophisticated and robust product that is able to solve complex business problems.  However, with a multi-faceted solution, implementation and support issues can create potential disparities.

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Topics: Selecting ERP, Owning ERP

ERP: The crystal ball of global companies?

Posted on 24 September 2015 by JP van Loggerenberg

The surprise defeat of the Springboks by Japan in their opening Rugby World Cup match has got me thinking about predictions. Specifically, when it is possible to precisely predict an outcome and when these predictions are simply educated guesses.

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Topics: ERP and Financial Management

Cloud for ERP has come of age

Posted on 22 September 2015 by Kevin Dherman

Three years ago the cloud was an immature offering and incomplete. Its voice was high pitched and it had acne. But now it is coming into its own with more integration layers and cloud services becoming available. The ecosystem that ERP relies on in the cloud has grown up too, currently even shaving, driving a car and enjoying full-time employment.

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Topics: Selecting ERP, Technology (or Enterprise Technology)

Onsite Champions vs. Super Hero Consultants – Part 1

Posted on 18 September 2015 by Alistair Brough

As you’d expect, a SYSPRO technical support position comes with heavy intellectual responsibilities. This morning, for example, I sat at my desk drinking coffee while pondering the question of superheroes. The exercise proved profitable – I have ascertained, after deep cogitation, that superheroes have a great deal to tell us about the appropriate modes and uses of SYSPRO support.

Let’s take a look at two iconic superheroes: Batman and Superman. Batman, in the language of SYSPRO, is an Onsite Champion – he lives in Gotham City, he works for the betterment of Gotham City, and his skill set includes an intimate knowledge of local conditions. He’s who you call if someone has robbed Gotham Bank or stolen a jeweled thingummybob from the Gotham Museum. Note that Batman’s problems rarely spread beyond the immediate area of his expertise, and that the villains are usually human.

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Topics: Owning ERP


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