What to look for in a software support system

business software support systemAs I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis. Read more…

How to get the most out of your support desk

The other week my family banished me to the attic with instructions to get rid of all the stuff I had put up there “that might be useful one day.” I soon found myself sitting amidst piles of cardboard boxes reminiscing about school days and my early career in the computer industry. I even found my old beer mat collection from the ’70s!

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