Change, and the need for training

I recently upgraded my cell phone (or mobile phone, for some people). I used to have a feature phone, but the opportunity arose for me to change to a new phone that runs the Windows Phone 7.5 (aka Mango) operating system. Getting used to the physical phone, from one with real keys to one with a keyboard display, wasn’t the biggest adjustment – but getting used to the new way of doing things, actually doing everything, was an enormous challenge for me. In tech speak it’s called changing the UX (user experience). The last time I had such a challenge was moving from a DOS-based PC to one running the first version of Windows.

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Lessons from an ERP Project Success in Africa

Technology by its very nature is revolutionary. It grows, morphs and progresses our society whether we intend it to or not.

The recent SYSPRO ERP implementation at Mopani Copper Mine in Kitwe, Zambia has been a sterling example of this revolution – from the scale of the implementation and required user training, to the uniqueness of the environment and the additional Enterprise Resource Planning (ERP) requirements and resulting controls.

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Conquering the Clutter

In my position at SYSPRO USA, I am given the opportunity to meet with Enterprise Resource Planning prospects, channel partners and customers. I have found that some have perfect experiences choosing and implementing an ERP system, while others find themselves overwhelmed and frustrated with the process. Reflecting on each company’s unique experiences reminded me of my own similar experience of furniture shopping.

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Executive buy-in is critical – Part Two

My previous blog was about the importance of leadership and executive buy-in during Enterprise Resource Planning (ERP) implementations. Without top-down leadership, no one else in the organisation will buy-in either, and the company will not get much value from the software.

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Delivering specialized solutions for any business need

“I know your requirements Mr Customer – I specialize in your industry”

Imagine walking into an Architect’s office; he asks you two questions:

  1. How big is your family?
  2. What type of family are you?

You answer and he says: “Yes, I specialize in your type of family and fully understand your requirements. In fact, I have the perfect house for you.”

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Executive buy-in is critical – Part One

While on vacation recently, I visited an interesting restaurant with a large group of relatives. At the table a few clearly marked buttons were provided to request waiters to bring more water, clear used utensils, bring the bill, etc. I had never seen this back home in Vancouver. What a great idea to improve efficiency!

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