Make your ERP software work for you: Don’t blame the tools if you haven’t read the manual

I have a friend who works at a large home improvement retailer. He often tells me stories about customers who buy expensive and sophisticated tools, yet have no DIY experience or knowledge on how best to use them.

Often these customers come back a few days later, hoping to return the tools because they “are not working” when in fact, there is nothing wrong with them; they are just not being used properly. One customer, for example, returned an expensive “defective” chainsaw. The problem was that he never bothered to read the manual, which instructed mixing lubricant oil into the petrol. As a consequence the chainsaw’s motor was permanently damaged.

Read more…

Conquering Africa through ERP

The team that conquered Africa

For centuries, adventurers, speculators and explorers have found the allure of the unknown reaches of Africa irresistible. Many have tried to conquer Africa and perished – from James Bruce’s quest for the source of the Nile to David Livingston’s traverse of Southern Africa. Had they but known that the key to winning Africa was simply teamwork – so adequately demonstrated by Team SYSPRO over the past few years.

Read more…

Implementing ERP more effectively – Part 3

Part 3: Having the right approach and attitude to an ERP implementation

“Change is not made without inconvenience, even from worse to better.” Samuel Johnson

Do you know how complex Microsoft Word and Excel are?

Because Word and Excel look so easy, people under-estimate how complex other standard systems, like an ERP, can be. If business users knew how complex those two Microsoft applications really are, they would be more thoughtful and careful when embarking on a complex software project.

Read more…

Taking Ownership of ERP Implementations

Thinking about ERPDespite the fact that ERP solutions are intended to improve business performance quickly and efficiently, through the provision of critical information, they generally do not have a good track record. In his research paper Causes influencing the effectiveness of the post-implementation ERP system(subscription required), CS Yu came to the conclusion that 40% of all ERP implementations or extensions perform below expectations and 20% are eventually scrapped as complete failures. The latter figure could even be as high as 50%, depending on how ‘failure’ is defined.

Read more…