What to look for in a software support system

business software support systemAs I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis. Read more…

The Endless Capabilities of Windows 8

Three syllables which currently polarize opinion wherever you look and whoever you talk to: Windows 8.

I won’t bore you with yet another opinion on whether Windows 8 is going to make or break Microsoft, whether the versions on sale are going to confuse consumers or whether Apple is going to become the all-conquering tech giant off the back of this. What I will share with you is what I’m looking forward to seeing and using in the new Operating System (OS), and how this will affect my personal and professional life for the better.

Read more…