Have you heard the phrase “risk is the new black”? It refers to the fact that what people thought was safe has now changed radically. As a result, organizations are now expected to provide investors, customers and regulators verifiable assurance that there are the necessary controls to manage risk, by ensuring segregation of duties, integrity of operations and auditability.
It is becoming increasingly common to hear auditors ask about:
So your ERP project is live, the champagne is gone and the cake is well and truly eaten. Now what? How do you keep your ERP healthy? Implement these top 5 tips for post ERP Go Live Success.
As I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis. It's all too easy to get 'bogged down' with day-to-day office life, without giving thought to how entire teams, departments and systems interlink to perform valuable functions. In terms of the Helpdesk team, we rely heavily on a number of systems that enable us to provide what is widely regarded as a highly competent and helpful application support function. So exactly what determines good customer service?
Let’s face it, no matter what size manufacturer or distributor you are, every business needs a method of organization in order for it to be profitable and effective. But, even knowing this, many small- and medium-size businesses aren’t quite sure what they need or even where to start looking. At a recent event, I was surprised at how many mid-market manufacturers and distributors didn’t know ERP even existed, or that there was a more efficient method available to them beyond Excel Spreadsheets.
A recent conversation with an instructor at a local post-secondary school made me think about the many ways that ERP software can help a business manage the entire breadth of its supply chain. The world has become a smaller place, and supply chains have become longer. Managing your supply chain effectively gives you a competitive advantage (ask Walmart and Apple).
Over the last 2 years I’ve been involved with over 200 separate business that use SYSPRO and what I have noticed over this time, is that those businesses that have invested and understood the need for having a skilled ERP Administrator have thrived, whilst those which have carried on without considering the requirement for a dedicated Skilled ERP resource have struggled. This is because they have failed to identify the need to recruit a conduit that would allow them to embrace the beneficial process and system changes, and adapt to emerging technologies.
One of my favourite films from the past is Minority Report, mainly because of the technology shown in these films, and not least because of the leading actor! It amazes me to think that Minority Report is already 11 years old. It seemed so far into the future at the time and yet today we are already seeing evidence of the technology used in Minority Report. Some of the technology and futuristic user interfaces have become realized and the way they have come into use is a good example of the term 'consumerization of technology'.Wikipedia describes Consumerization as:
I recently spent a few days on the road visiting customers across various US states. Preparing for this trip, I felt a little stressed about how I would still be able to manage SYSPRO USA’s Social Media Accounts even though I would be spending the majority of each day away from my laptop or any sort of office setting. Thankfully, social media has vastly evolved over the past few years and mobile application developments like the Twitter and Facebook Apps allow me the freedom to still do my job even though I may not be in the office. At the end of my trip I was sitting in the airport waiting for my flight home and I spent some time catching up on work on my iPad. Reflecting back on my week, I started to think about how Enterprise Software has also immensely evolved to keep up with trends and what is now known as the “on-the-go” worker. Similar to my situation of needing to maintain my work while on-the-go, manufacturers and distributors need the ability to run their businesses away from the office and their biggest necessity is access to real-time data.
Many businesses have to deal with the problem of buying product in one unit and selling it in another. It’s one of those items of ERP functionality that you don’t think of – unless you are in a business where it’s a necessity.