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Measuring the ROI of your ERP

Posted on 3 October 2013 by Louise Thompson

ERP ROI measurementWe are regularly asked to provide a tool to demonstrate ROI (Return on Investment) on the purchase and implementation of an ERP system. Personally I don’t believe in today’s uncertain, unpredictable, fast moving world there is value in such a tool.

Remember a number of years back when you were sold insurance and investment policies – the salesperson would reveal graphs on the 5, 10, 15, 20 year predictions of how your investment would perform. You also had the choice of high, medium and low risk and each of these had different graph predictions. All of which was both mind-boggling and very convincing. I have to ask you – how have those investments actually performed against the Sales graphs? None of them factored in Enron and the economic crash we are recovering from, not to mention over $100 per barrel oil price and other hits that the economy has had to bear.

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Topics: return on investment, projects, Software implementation, Business software, ERP, software

35 ERP years young

Posted on 26 September 2013 by Louise Thompson

SYSPRO 35 years youngAs SYSPRO celebrates 35 years of being in business today I have been reflecting on what this means on a number of levels.

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Topics: SYSPRO, Software development, Business software, ERP, Technology Development, software, SYSPRO 35 years

 

Making auditors happy: Business software security and controls

Posted on 19 September 2013 by Simon Griffiths

auditing-security-governance-controlsHave you heard the phrase “risk is the new black”? It refers to the fact that what people thought was safe has now changed radically. As a result, organizations are now expected to provide investors, customers and regulators verifiable assurance that there are the necessary controls to manage risk, by ensuring segregation of duties, integrity of operations and auditability.

It is becoming increasingly common to hear auditors ask about:

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Topics: data security, security, Governance and Compliance, Business software, Access control

5 Tips for ERP Health

Posted on 4 September 2013 by Cathie Hall

Keeping ERP HealthySo your ERP project is live, the champagne is gone and the cake is well and truly eaten. Now what? How do you keep your ERP healthy? Implement these top 5 tips for post ERP Go Live Success.

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Topics: Business Strategy, application erosion, Software implementation, project ownership, Business software, ERP, Project management, ERP Implementation, IT alignment

What to look for in a software support system

Posted on 20 August 2013 by chris.grunwell@k3btg.com

business software support systemAs I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis. It's all too easy to get 'bogged down' with day-to-day office life, without giving thought to how entire teams, departments and systems interlink to perform valuable functions. In terms of the Helpdesk team, we rely heavily on a number of systems that enable us to provide what is widely regarded as a highly competent and helpful application support function. So exactly what determines good customer service?

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Topics: Software support, Business software, Application support, User support, SYSPRO support, Customer service

What is ERP and How Will it Help Your Business?

Posted on 14 August 2013 by Erin Schlee

syspro-erpLet’s face it, no matter what size manufacturer or distributor you are, every business needs a method of organization in order for it to be profitable and effective. But, even knowing this, many small- and medium-size businesses aren’t quite sure what they need or even where to start looking. At a recent event, I was surprised at how many mid-market manufacturers and distributors didn’t know ERP even existed, or that there was a more efficient method available to them beyond Excel Spreadsheets.

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Topics: Business Strategy, small-medium business, management, Business improvement, Business software, strategy, ERP, Technology, software

SYSPRO’s Supply Chain

Posted on 23 July 2013 by Steve Bassaw

syspro_supply_chainA recent conversation with an instructor at a local post-secondary school made me think about the many ways that ERP software can help a business manage the entire breadth of its supply chain. The world has become a smaller place, and supply chains have become longer. Managing your supply chain effectively gives you a competitive advantage (ask Walmart and Apple).

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Topics: Supply chain, Forecasting, Inventory management, Business software, Sales, Returns management

The importance of having a skilled ERP Administrator

Posted on 20 June 2013 by Darren Edwards

The importance of having a skilled ERP AdministratorOver the last 2 years I’ve been involved with over 200 separate business that use SYSPRO and what I have noticed over this time, is that those businesses that have invested and understood the need for having a skilled ERP Administrator have thrived, whilst those which have carried on without considering the requirement for a dedicated Skilled ERP resource have struggled. This is because they have failed to identify the need to recruit a conduit that would allow them to embrace the beneficial process and system changes, and adapt to emerging technologies.

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Topics: ERP Administrator, continuous improvement, Business improvement, Business software, Technology, ERP Implementation, IT alignment, seeker of value

ERP embracing consumerization of technology

Posted on 5 June 2013 by Louise Thompson

consumerization-of-technologyOne of my favourite films from the past is Minority Report, mainly because of the technology shown in these films, and not least because of the leading actor! It amazes me to think that Minority Report is already 11 years old. It seemed so far into the future at the time and yet today we are already seeing evidence of the technology used in Minority Report. Some of the technology and futuristic user interfaces have become realized and the way they have come into use is a good example of the term 'consumerization of technology'.Wikipedia describes Consumerization as:

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Topics: mobility, consumerization, geolocation, Business software, ERP, BYOD, Technology, collaboration

The on-the-go worker, access to real-time data and SYSPRO Espresso: The New 3 Musketeers!

Posted on 30 May 2013 by Erin Schlee

on-the-go-worker-syspro-espressoI recently spent a few days on the road visiting customers across various US states. Preparing for this trip, I felt a little stressed about how I would still be able to manage SYSPRO USA’s Social Media Accounts even though I would be spending the majority of each day away from my laptop or any sort of office setting. Thankfully, social media has vastly evolved over the past few years and mobile application developments like the Twitter and Facebook Apps allow me the freedom to still do my job even though I may not be in the office. At the end of my trip I was sitting in the airport waiting for my flight home and I spent some time catching up on work on my iPad. Reflecting back on my week, I started to think about how Enterprise Software has also immensely evolved to keep up with trends and what is now known as the “on-the-go” worker. Similar to my situation of needing to maintain my work while on-the-go, manufacturers and distributors need the ability to run their businesses away from the office and their biggest necessity is access to real-time data.

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Topics: mobility, SYSPRO Espresso, Business software, ERP, Technology

 

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