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Conscious Capitalism - Customer Service (3 of 4)

Posted on 17 September 2014 by Ian Mann (Guest Blogger)

customer_service_excellenceIn previous blogs, I have discussed issues relating the concept of Conscious Capitalism. From the perspective of Conscious Capitalism, business is not a zero-sum game with a winner and loser. It is a win-win game. Conscious Capitalism’s intellectual challenge is to create as much value as possible for all of its stakeholders. Less evolved forms of capitalism often treat stakeholders, other than investors, as little more than a means to achieving profit maximization.

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Topics: Customer service, Conscious capitalism, Customer intimacy

Three Common ERP Myths De-Bunked – Myth #2: ERP is one-size-fits-all

Posted on 16 July 2014 by Erin Schlee

one-size-fits-allIn my first blog on de-bunking common ERP myths, I discussed the myth that “ERP is too hard to learn”. In this next blog I discuss how (despite marketing attempts to the contrary) when it comes to Enterprise Resource Planning, one size DOES NOT fit all.

Myth #2 - ERP is one-size-fits-all

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Topics: Business software, ERP, Customer service, Business Processes, customer support

 

Three signs your business needs an ERP system

Posted on 28 November 2013 by Erin Schlee

Three-signs-your-business-needsLast week, I ordered a birthday present online for a dear friend from my favorite chocolate store. The shop’s unique and quality products have quickly made them my go-to-store for gifts over the past few years. However, over the past six months or so, they’ve become quite popular and I’ve found that the once easy ordering process I used to experience with them has now disappeared. I received a follow-up email from my last order apologizing that they didn’t realize the product wasn’t in stock, so therefore couldn’t fulfill my order, and unfortunately didn’t have a time frame for when they’d have more stock. I was instantly annoyed, asked for a refund, and ordered a different gift from another store.

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Topics: SYSPRO, Business Strategy, Business improvement, Inventory management, Business software, ERP, Customer service

What to look for in a software support system

Posted on 20 August 2013 by chris.grunwell@k3btg.com

business software support systemAs I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis. It's all too easy to get 'bogged down' with day-to-day office life, without giving thought to how entire teams, departments and systems interlink to perform valuable functions. In terms of the Helpdesk team, we rely heavily on a number of systems that enable us to provide what is widely regarded as a highly competent and helpful application support function. So exactly what determines good customer service?

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Topics: Software support, Business software, Application support, User support, SYSPRO support, Customer service

 

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