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Three Common ERP Myths De-Bunked – Myth #2: ERP is one-size-fits-all

Posted on 16 July 2014 by Erin Schlee

one-size-fits-allIn my first blog on de-bunking common ERP myths, I discussed the myth that “ERP is too hard to learn”. In this next blog I discuss how (despite marketing attempts to the contrary) when it comes to Enterprise Resource Planning, one size DOES NOT fit all.

Myth #2 - ERP is one-size-fits-all

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Topics: Business software, ERP, Customer service, Business Processes, customer support

Three signs your business needs an ERP system

Posted on 28 November 2013 by Erin Schlee

Three-signs-your-business-needsLast week, I ordered a birthday present online for a dear friend from my favorite chocolate store. The shop’s unique and quality products have quickly made them my go-to-store for gifts over the past few years. However, over the past six months or so, they’ve become quite popular and I’ve found that the once easy ordering process I used to experience with them has now disappeared. I received a follow-up email from my last order apologizing that they didn’t realize the product wasn’t in stock, so therefore couldn’t fulfill my order, and unfortunately didn’t have a time frame for when they’d have more stock. I was instantly annoyed, asked for a refund, and ordered a different gift from another store.

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Topics: SYSPRO, Business Strategy, Business improvement, Inventory management, Business software, ERP, Customer service

 

What to look for in a software support system

Posted on 20 August 2013 by chris.grunwell@k3btg.com

business software support systemAs I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis. It's all too easy to get 'bogged down' with day-to-day office life, without giving thought to how entire teams, departments and systems interlink to perform valuable functions. In terms of the Helpdesk team, we rely heavily on a number of systems that enable us to provide what is widely regarded as a highly competent and helpful application support function. So exactly what determines good customer service?

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Topics: Software support, Business software, Application support, User support, SYSPRO support, Customer service

 

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