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The importance of having a skilled ERP Administrator

Posted on 20 June 2013 by Darren Edwards

The importance of having a skilled ERP AdministratorOver the last 2 years I’ve been involved with over 200 separate business that use SYSPRO and what I have noticed over this time, is that those businesses that have invested and understood the need for having a skilled ERP Administrator have thrived, whilst those which have carried on without considering the requirement for a dedicated Skilled ERP resource have struggled. This is because they have failed to identify the need to recruit a conduit that would allow them to embrace the beneficial process and system changes, and adapt to emerging technologies.

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Topics: ERP Administrator, continuous improvement, Business improvement, Business software, Technology, ERP Implementation, IT alignment, seeker of value

ERP Ready?

Posted on 2 May 2013 by Cathie Hall

Ensuring ERP readinessIt’s May already and I am just 6 weeks away from my epic run across England, the Wall Run. 69 miles, loosely following the route of Hadrian’s Wall. Preparation for this ultra-marathon has been all consuming; 5am runs before work, full weekends spent running 20 plus miles and cross training. Tempo runs, intervals and fartlek’s have become part of my everyday vocabulary, not to mention testing the kit and worrying about race day nutrition and hydration.

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Topics: Software implementation, Business software, Project planning, Project management, ERP Implementation

 

Defining and Managing Project Scope

Posted on 10 January 2013 by Cathie Hall

When people talk about the three critical factors of projects, they refer to scope, time and cost. It is well documented that you can’t change one without impacting the other two, yet it still seems to come as a surprise when a change in scope delays a project or increases the cost.

One of my early mentors in project management used to drum into me the importance of scope management. “Where’s the scope documented?” would be the first response whenever you went to her for advice.

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Topics: Business Strategy, project ownership, project scope, Project management, ERP Implementation

Delivering Value

Posted on 25 October 2012 by Cathie Hall

When I read a recent SYSPRO blog The Grace of Change, about a Seeker of Value, one customer immediately sprang to mind: Westlands Horticulture. A fast growing business, both organically and through acquisition, they always seem to be involved in one project or another with K3 SYSPRO. Finbarr McNamee, in his role as Group IT Manager is certainly the Seeker of Value within Westlands Horticulture. He engages with the business and gets to grip with the real business need, helping others find new, smarter and more effective ways of doing things. Finbarr drives the change through the organization in several ways.

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Topics: Business Strategy, continuous improvement, project ownership, Project management, ERP Implementation, seeker of value

Overcoming Learned Human Behavior

Posted on 17 October 2012 by Steve Bassaw

Last week I was at the supermarket in the very long queue at the “12 items or less” checkout station, when I glanced over at the adjacent self-checkout station. The store had installed it a few months ago but I (and most other shoppers) had never tried it – thinking it looked a bit confusing and not worth the hassle of learning how it worked, perhaps due to fear of not picking up quickly enough on how to use it. But the queue was so much shorter there, so I decided to try it. Although there was a learning curve to understand the process, for example to follow the on-screen instructions and to also get the knack of scanning barcodes properly, it wasn’t as bad as I thought. I’ll definitely use the self-checkout again.

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Topics: Change management, Business software, user experience, ERP Implementation

The journey to success requires teamwork!

Posted on 11 October 2012 by Louise Thompson

While performing the recent seven day challenge of climbing Mount Kilimanjaro, there was time during the daily six – eight hours of walking to reflect on various subjects of life. On one of these days I was struck by the strong parallels between “Team SYSPRO” and “Team Kili” as we affectionately called it.

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Topics: Project team, Software implementation, Team SYSPRO, Project management, ERP Implementation, Kilimanjaro

Change, and the need for training

Posted on 19 July 2012 by Simon Griffiths

I recently upgraded my cell phone (or mobile phone, for some people). I used to have a feature phone, but the opportunity arose for me to change to a new phone that runs the Windows Phone 7.5 (aka Mango) operating system. Getting used to the physical phone, from one with real keys to one with a keyboard display, wasn’t the biggest adjustment – but getting used to the new way of doing things, actually doing everything, was an enormous challenge for me. In tech speak it’s called changing the UX (user experience). The last time I had such a challenge was moving from a DOS-based PC to one running the first version of Windows.

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Topics: implementation, Software implementation, Business software, training, User support, ERP, ERP Implementation

Managing the Project Environment

Posted on 4 July 2012 by Cathie Hall

When managing an ERP project, the traditional view is to schedule activities and tasks, to create work breakdown structures, to organize meetings, set agendas, complete reports and update budgets. The skill is in the planning and in the control – or is it?

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Topics: Software implementation, Project management, ERP Implementation

How to get the most out of your support desk

Posted on 5 June 2012 by Andy Latham

The other week my family banished me to the attic with instructions to get rid of all the stuff I had put up there "that might be useful one day." I soon found myself sitting amidst piles of cardboard boxes reminiscing about school days and my early career in the computer industry. I even found my old beer mat collection from the '70s!

As memories came flooding back about my first job on a support desk it struck me just how much more sophisticated systems have become. I also found myself pondering how difficult it must be working on a support desk nowadays and also just how important a good support desk is to someone trying to implement and run a system.

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Topics: continuous improvement, Software implementation, Application support, User support, ERP Implementation, Support Desk

Creating Effective ERP Project Teams

Posted on 3 May 2012 by Cathie Hall

Selecting a project team for your Enterprise Resource Planning (ERP) implementation is all too often done on the basis of job role, rather than who is best for the project. What actually makes a good ERP team player? In my opinion there are four requirements: competency, skill, knowledge, and position – in that order.

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Topics: Business Strategy, projects, teams, Software implementation, ERP, ERP Implementation

 

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