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How to get the most out of your support desk

Posted on 5 June 2012 by Andy Latham

The other week my family banished me to the attic with instructions to get rid of all the stuff I had put up there "that might be useful one day." I soon found myself sitting amidst piles of cardboard boxes reminiscing about school days and my early career in the computer industry. I even found my old beer mat collection from the '70s!

As memories came flooding back about my first job on a support desk it struck me just how much more sophisticated systems have become. I also found myself pondering how difficult it must be working on a support desk nowadays and also just how important a good support desk is to someone trying to implement and run a system.

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Topics: continuous improvement, Software implementation, Application support, User support, ERP Implementation, Support Desk

Creating Effective ERP Project Teams

Posted on 3 May 2012 by Cathie Hall

Selecting a project team for your Enterprise Resource Planning (ERP) implementation is all too often done on the basis of job role, rather than who is best for the project. What actually makes a good ERP team player? In my opinion there are four requirements: competency, skill, knowledge, and position – in that order.

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Topics: Business Strategy, projects, teams, Software implementation, ERP, ERP Implementation

 

The Ownership Conundrum

Posted on 20 March 2012 by Cathie Hall

Ownership of an Enterprise Resource Planning (ERP) system is much more than the signing of a contract at the time of purchase. In order to deliver value it must be the consequence of a long term strategy of ownership, and that means a long term commitment to data integrity, solution design and education.

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Topics: Business Strategy, data integrity, Software implementation, project ownership, user education, solution design, ERP Implementation

Implementing ERP more effectively – Part 1

Posted on 8 June 2011 by Simon Griffiths

 

Part 1: Building a house on a solid foundation
Implementing ERP more effectively
You can hardly miss it these days: questions about why Enterprise Resource Planning (ERP) projects hit problems, or worse, fail, appear on so many websites. I have seen many ERP implementations and thought I had some answers, but it was only after I had been involved in building a house that I could see the similarities between building projects and ERP implementations, and why we don’t see buildings collapsing in the same ways some ERP projects fail.

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Topics: Software implementation, business process modeling, Project management, ERP Implementation

True Grit

Posted on 29 March 2011 by Phil Duff

 

A long time ago when a man was a man, a woman was aTrue-Grit woman and a horse was, well, a horse there came along a real hero. His name was Rooster Cogburn, played by John Wayne in the original version of the classic western movie True Grit. Rooster is a tough marshal who decides to help a woman get even for her father’s death. Basically her problem becomes his problem. Ok, I may have simplified the plot somewhat, but I’m not a movie critic and I wouldn’t want to spoil an evening’s viewing entertainment by giving away all the fun.

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Topics: Software implementation, Project management, ERP Vendors, ERP Implementation

 

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