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Three Common ERP Myths De-Bunked (Part 1 of 3) – Myth #1: ERP is too hard to learn

Posted on 9 July 2014 by Erin Schlee

3_erp_myths_1As humans, we are often quick to believe speculation and establish opinion based on what often happens to be myth. As we are told time and time again, we should not always be so quick to believe everything we hear, and this also holds true in the software industry - particularly ERP.

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Topics: Software support, training, ERP, education

What to look for in a software support system

Posted on 20 August 2013 by chris.grunwell@k3btg.com

business software support systemAs I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis. It's all too easy to get 'bogged down' with day-to-day office life, without giving thought to how entire teams, departments and systems interlink to perform valuable functions. In terms of the Helpdesk team, we rely heavily on a number of systems that enable us to provide what is widely regarded as a highly competent and helpful application support function. So exactly what determines good customer service?

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Topics: Software support, Business software, Application support, User support, SYSPRO support, Customer service