Insights on Business Management Software and ERP
SYSPRO Smarter ERP Blog

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8 Steps to ERP Support Request Success

Posted on 20 October 2015 by Tracey Gates

8 steps to erp support

I’m sometimes envious of Dr. John Dee, the 16th-century mathematician, astronomer, geographer and trusted adviser to Queen Elizabeth I. Despite being a man of science, Dee practiced clairvoyance - ‘clear-seeing’ - through the use of crystal balls. I find this rather inspiring. Because if Dr. Dee can use a crystal ball to help support a queen, why shouldn’t I use one to help support my SYSPRO clients? Ah yes, I work with software, managing a support desk in the twenty first century!

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Topics: SYSPRO User Tips, Owning ERP

ERP Support that Counts – Part 2

Posted on 25 August 2015 by Louise Thompson

louise_support_that_counts_2In my last blog I mentioned my home make-over and my feelings about it that range from jubilant to wretched, depending on which day you catch me. This process has once again reinforced my belief that solid relationships are paramount to the success of any endeavor.  I learnt that one of the most important considerations when choosing a contractor is their clear understanding of your vision and your required outcome. The ‘personal touch’ should never be underestimated. 

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Topics: Software development, SYSPRO User Tips


Ensuring good ERP data housekeeping

Posted on 11 August 2015 by Tracey Gates

tracey_good_data_housekeepingDuring my weekly house cleaning routine, I found myself thinking of customers who should be “cleaning” their systems on a regular basis.

Unfortunately, there is no such thing as a ‘Good Data-Housekeeping Seal of Approval’, but I am quite certain that there ought to be. Many of the five-alarm fires I respond to at the Support Desk could have been avoided with a healthy dash of daily, very basic routine.

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Topics: ERP and Financial Management, ERP and Analytics, SYSPRO User Tips

Support that Counts

Posted on 6 August 2015 by Louise Thompson

louise_support_that_counts_1Renovations can be exhausting and frustrating but oddly exhilarating at the same time. During my recent home makeover, as I bounced between building suppliers, sanitary ware outlets and roof truss manufacturers, I got to thinking about service levels that stand out. It struck me that the difficult decisions, inconveniences and stresses of any project can be minimized by excellent service.

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Topics: Software development, SYSPRO User Tips

Getting a Good View

Posted on 9 July 2015 by Tiffany Gierke

tiffany_getting_a_good_viewThe Tour de France is underway and I, for one, could not be happier. While some women may watch it for the men in tight pants, I watch primarily for the race’s backdrop. The view from the top reveals spectacular scenery and the hidden gems that riders traverse. I am so enthralled with these places that following the tour is on my bucket list. 

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Topics: Technology (or Enterprise Technology), SYSPRO User Tips

Impatience is a virtue

Posted on 24 October 2013 by Darren Edwards

user experience improvementsUnless you’ve been living on a desert island for the past 5 years, you shouldn’t have failed to notice that when Apple released the first generation iPad back in 2010 it sparked off a revolution in personal computing terms when it brought to the consumer device market an intuitive, simplistic and easy to use personal computing device. Apple succeeded because they were one of the first companies to respond to a new demand in the marketplace, a demand fuelled by the world’s technological advances…and generated by impatience.

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Topics: SYSPRO Espresso, ERP systems, Mobile ERP, Technology (or Enterprise Technology), SYSPRO User Tips

What to look for in a software support system

Posted on 20 August 2013 by Chris Grunwell

business software support systemAs I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis. It's all too easy to get 'bogged down' with day-to-day office life, without giving thought to how entire teams, departments and systems interlink to perform valuable functions. In terms of the Helpdesk team, we rely heavily on a number of systems that enable us to provide what is widely regarded as a highly competent and helpful application support function. So exactly what determines good customer service?

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Topics: Business software, SYSPRO support, SYSPRO User Tips

The Art of Learning New Systems

Posted on 13 February 2013 by Chris Grunwell

The Art of Learning New SystemsIn my current and relatively new position, I've had to get to grips with a number of new systems – not only the 'ins and outs' of SYSPRO and K3 SYSPRO products, such as DataSwitch, but also with the internal systems required to manage my day-to-day workload. In this blog I'll share with you some of the tools, sources, and insights I have gained during my first six months within the SYSPRO community.

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Topics: Business software, ERP systems, SYSPRO User Tips

Overcoming Learned Human Behavior

Posted on 17 October 2012 by Steve Bassaw

Last week I was at the supermarket in the very long queue at the “12 items or less” checkout station, when I glanced over at the adjacent self-checkout station. The store had installed it a few months ago but I (and most other shoppers) had never tried it – thinking it looked a bit confusing and not worth the hassle of learning how it worked, perhaps due to fear of not picking up quickly enough on how to use it. But the queue was so much shorter there, so I decided to try it. Although there was a learning curve to understand the process, for example to follow the on-screen instructions and to also get the knack of scanning barcodes properly, it wasn’t as bad as I thought. I’ll definitely use the self-checkout again.

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Topics: Business software, ERP Implementation, SYSPRO User Tips

How to plan an upgrade – Part 1 – to upgrade or not to upgrade?

Posted on 15 August 2012 by Andy Latham

A few weeks ago my ageing TV packed up and it was a sad moment when I threw my trusty appliance of many years onto the tip. I am now the proud owner of a flat screen, HD, Internet connected, "you name it my TV has got it" TV and wondering why I didn't upgrade it a long time ago.

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Topics: Business software, ERP Implementation, ERP systems, Maintaining/upgrading ERP, SYSPRO User Tips


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