I am certain that many service providers believe that they are adding value to your business. Most have impressively drafted mission statements that reflect this belief. It is debatable how many of these organizations actually fulfill this principle. Our Product Roadmap covers our innovations that focus on optimizing business processes – ensuring that we keep our focus firmly on creating value for our customers.

In this blog, I am going to expand a little on our ‘Always On’ product pillar. This pillar concentrates on a Cloud First approach – a subject that continues to gather momentum globally as a result of it’s ability to maximize capacity and utilization, minimize costs, and improve IT flexibility and responsiveness.

We recently announced that SYSPRO is one of the first ERP solutions to be integrated with Microsoft Office 365, to bring core ERP data into the Microsoft environment and enhance the way people work.

Customer Service Bot a Big Hit at ERP Conference

At our Africa customer conference this year I showed off a new member of the SYSPRO stack, a Bot christened Ken. I highlighted how intuitive the Bot is, using the power of Artificial Intelligence (AI) to have an intelligent, and even anticipatory conversation with the customer.

Barcodes have been around since the mid-‘70s, when they were first introduced into the retail environment. Today, it’s hard to imagine a supply chain or stock control system without them. But newer technology is fast threatening the continued existence of the faithful numerical striped mark. 

If there’s one thing global competition has taught us, it’s that our attitudes towards technology can mean the difference between success and failure. Industry 4.0, the ‘Fourth Industrial Revolution’, is still in the early days of adoption, but the changes it promises are profound. Over the next decade, forward-thinking businesses will embrace change and transform themselves, through connectivity, data, automation, and an increasingly sophisticated workforce.

There has never been a more exciting time to be a small or medium sized business. Technology has levelled the playing field - making it possible for SMMEs to compete with big business. Here are a few of the things making SMMEs smile:

Attending our customer conferences across the country reminded me of how important technology innovation is to optimize and future proof our customers business. Speaking to delegates over coffee also grounded me regarding how important getting the basics of ERP, the support we offer, and the way we deal with customers, right as well today.

Traditional ERP systems have simplified and revolutionised modern business. However, in today’s world of globalised and digitised markets, it is becoming increasingly vital to access tools and data on the go. Here are some of the key things driving the move to mobile ERP:

In a previous blog, I pointed out that success is easier to achieve within an ecosystem of trusted partners. I thought I’d stay on roughly the same theme in tis blog by discussing advances in social media-assisted collaboration.

In my first “fighting fraud” blog, I talked about fighting fraud on the human front.  And as promised this blog covers some basic tips to start fighting fraud on the technology front.