“What a business needs most for its decisions – especially strategic ones, is data about what goes on outside it. Only outside a business are there results, opportunities and threats.”
— Peter Drucker
The pressures of cost, competition and a more demanding consumer continue to drive the digital transformation of industries. It pays to know how best to invest in the right technology for your sector and business type. While benchmarking exercises have long been essential to business success, digitalization requires that companies remain particularly vigilant, lest they find themselves on the wrong side of a digital divide. Positioning an organization in an era of complexity can create differentiated advantages.