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I often ask myself if just-competitive mediocrity has become the service benchmark in the eyes of our customers.

I have been travelling again – this time to the most influential economy in the world – that's right, USA. I've passed through before but never stopped. I've met US tourists abroad who abrasively ignore the "When in Rome ..." process. Like you, I've watched enough brain-numbing US TV, movies and Internet streams to ensure I was ready to dislike any American before I got off the plane. How wrong I was. The USA made me rethink and re-evaluate the dimensions contributing to real service.

How can businesses thrive during the Fourth Industrial Revolution which is bringing with it digital business transformation? The short answer is through continued education – we all have a role to play in encouraging a Learning Revolution.

With the ever increasing advances in technology, from Artificial Intelligence, supercomputers, ubiquitous technology and self-driving cars, there are endless areas that require skilled and experienced individuals. A wide range of jobs will start to become obsolete, but a whole range of new ones are set to emerge at the same time.

I remember the days when having the latest fashion was high on my personal agenda, but at the wise old age of 39, I no longer bother with all the latest trends. Comfort and simplicity have become key.

Within my work life, however, keeping up with the latest trends is a must. Specifically, in education, we like to focus on the latest and greatest in eLearning.

Johannesburg is a wonderfully culturally diverse city. A married couple, who are close friends of mine, come from different cultures and we were laughing at a situation that occurred when they first started dating. The then-boyfriend, while visiting the then-girlfriend’s family used a word that English speakers often use to describe an unpleasant person. It’s a word that is not very offensive to English speakers, but as my friend found out, very distasteful in the Afrikaans community (generally speaking). However, with time and understanding, husband and wife have gotten over the cultural speedbumps and are living in marital bliss.

Get Ready for More Changes in ERP Education

As we roll over into a new year, I am reminded of the old saying that, “A new broom sweeps clean”.

I have often stated that if someone says “I know everything there is to know about our ERP system” they’re lying. ERP systems are so feature and function rich, it would take one to focus solely on getting educated in order to know it all.

Every year SYSPRO runs an internship program offering young graduates and students an opportunity to learn the SYSPRO product, as well as to specialize as a junior consultant or software testing expert.

As a result of the IT skills talent pool being scarce locally we often battle to find interns for our training programme with the right education for us to build on and mentor.

In the USA this time of year is very exciting, most people who know of or have kids in school, celebrate some kind of graduation or promotion. It is actually quite fitting that not long after we celebrate Independence Day.

You know how sometimes you’re driving along a stretch of a familiar road as a passenger and you notice things, beautiful things, which you did not see while driving?