As humans, we are often quick to believe speculation and establish opinion based on what often happens to be myth. As we are told time and time again, we should not always be so quick to believe everything we hear, and this also holds true in the software industry - particularly ERP.

As I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis. It's all too easy to get 'bogged down' with day-to-day office life, without giving thought to how entire teams, departments and systems interlink to perform valuable functions. In terms of the Helpdesk team, we rely heavily on a number of systems that enable us to provide what is widely regarded as a highly competent and helpful application support function. So exactly what determines good customer service?

Three syllables which currently polarize opinion wherever you look and whoever you talk to: Windows 8.

I won’t bore you with yet another opinion on whether Windows 8 is going to make or break Microsoft, whether the versions on sale are going to confuse consumers or whether Apple is going to become the all-conquering tech giant off the back of this. What I will share with you is what I’m looking forward to seeing and using in the new Operating System (OS), and how this will affect my personal and professional life for the better.