ERP remains the backbone of any medium or large business. This is set to remain true looking ahead. But additional functionality, integration ability, and openness to interface with the plethora of new and exciting technologies already here and on the horizon remains critical. The following are some key trends in the industry for the year ahead.

“How’re you doing?”

This is a question that shouldn’t only be asked socially. It’s also an important business tool for both the enquirer and the respondent. Think about it – a customer has the opportunity to voice their pressing concerns and a service provider has the chance to listen to these worries and improve their offering.